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- Tasks: Deliver exceptional customer service and drive sales for the A.Presse brand.
- Company: Join the vibrant team at Dover Street Market, a leader in luxury retail.
- Benefits: Enjoy generous holidays, employee discounts, and access to wellness programmes.
- Why this job: Be a brand ambassador and make a real impact in a dynamic retail environment.
- Qualifications: Experience in high-end retail and a passion for luxury brands.
- Other info: Flexible, energetic team culture with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking an experienced Brand Specialist to join the team at Dover Street Market. We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial targets.
KEY RESPONSIBILITIES- Customer Service and Sales:
- Deliver exceptional customer service at all times.
- Offer a personalised shopping and styling experience to our A.Presse and DSM clients.
- Deliver the monthly and seasonal sales targets working closely with HQ team to drive sales.
- Maintain and update the customer database.
- Stay informed on trends and advise customers on stock availability.
- Maintain a client book of key customers and VIPs specialising in the A.Presse brand.
- An eye for visual merchandising to continually tweak the space and work closely with the Visual Merchandising Manager.
- Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
- Ensure stock is replenished and stock areas are tidy.
- Work closely with A.Presse and Merchandising teams to ensure stock is managed in line with client needs.
- Conduct regular stock checks and participate in all stock deliveries.
- Provide end of day reports to DSM & A.Presse teams ensuring any actions required are raised promptly.
- Support the delivery of in-depth training to store staff on A.Presse.
- Ensure seamless store operations and outstanding customer service.
- Build and maintain a loyal client base, seeking out opportunities to drive the business.
- Meet brand and individual monthly and seasonal sales targets.
- Maintain comprehensive knowledge of product and client.
- Foster a service-driven environment that values teamwork and collaborative selling.
- Attitude:
- Highly motivated and professional, able to converse at all levels.
- Energetic, self-motivated, and organized.
- Flexible and approachable, with a willingness to work hard and drive the business forward.
- Capable of multitasking and prioritising effectively.
- Specific understanding of the A.Presse brand, aesthetic and consumer.
- At least 2 years in high-end/luxury retail or relevant brand experience is advantageous.
- Ability to clientele at a high level and set the example for other members of the DSM sales team.
- Specific understanding of all collections and stock availability at DSM.
- Client book of potential new business for DSM.
- Knowledge of Retail Pro (desirable).
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
- Generous clothing allowance.
- Up to 60% employee discount.
- 50% discount on all Rose Bakery food and drink.
- Access to Retail Trust, our Employee Assistance Programme.
- 24/7 access to our VirtualGP service.
- Cyclescheme and Eyecare Vouchers.
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone's stories and celebrate our differences.
Brand Specialist in London employer: Dover Street Market
Contact Detail:
Dover Street Market Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Brand Specialist role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get social! Follow brands you love on platforms like LinkedIn and Instagram. Engage with their posts and share your thoughts on their products. This not only shows your passion but also helps you get noticed by the right people.
✨Tip Number 3
Prepare for interviews by researching the brand thoroughly. Know their latest collections, values, and customer base. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right folks. Plus, it shows you're serious about joining the team at Dover Street Market.
We think you need these skills to ace Brand Specialist in London
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your enthusiasm for the A.Presse brand shine through. We want to see how you connect with our values and how you can be a true ambassador for us!
Tailor Your Experience: Make sure to highlight your relevant experience in high-end or luxury retail. We’re looking for someone who understands the nuances of this space, so don’t hold back on showcasing your skills and achievements!
Be Personable and Professional: Your written application should reflect your personality. We value a friendly yet professional tone, so make sure to convey your ability to build relationships and deliver exceptional customer service in your writing.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dover Street Market
✨Know Your Brand Inside Out
Before the interview, dive deep into the A.Presse brand. Understand its history, values, and current collections. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a client. This will demonstrate your ability to create a personalised shopping experience, which is key for this role.
✨Be Ready to Discuss Sales Strategies
Familiarise yourself with sales techniques that have worked for you in previous roles. Be prepared to discuss how you would meet and exceed sales targets at Dover Street Market, and how you can contribute to building a loyal client base.
✨Visual Merchandising Insights
Since visual merchandising is part of the role, think about how you would enhance the store's aesthetic. Bring ideas on how to tweak the space to attract customers and keep it aligned with the A.Presse brand image. This shows initiative and creativity!