Brand Specialist - Phoebe Philo

We are seeking an experienced Brand Specialist to join the team at Dover Street Market. We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.

KEY RESPONSIBILITIES

• Customer Service and Sales: Deliver exceptional customer service at all times. Offering a personalised shopping and styling experience to our Phoebe Philo and DSM clients. Delivering the monthly and seasonal sales targets working closely with HQ team to drive sales. Maintain and update the customer database. Stay informed on trends and advise customers on stock availability. Maintaining a client book of key customers and VIP’s specialising in the Phoebe Philo brand. Support the delivery of in depth training to store staff on Phoebe Philo. An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.
• Product and Brand Management: Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product. Ensure stock is replenished and stock areas are tidy. Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs. Conduct regular stock checks. Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly. Participate in all stock deliveries.

Key Objectives

• Ensure seamless store operations and outstanding customer service.
• Build and maintain a loyal client base, seeking out opportunities to drive the business.
• Meet brand and individual monthly and seasonal sales targets.
• Maintain comprehensive knowledge of product and client.
• Foster a service-driven environment that values teamwork and collaborative selling.

THE IDEAL CANDIDATE

Attitude: Highly motivated and professional, able to converse at all levels. Energetic, self-motivated, and organized. Flexible and approachable, with a willingness to work hard and drive the business forward. Capable of multitasking and prioritizing effectively.

Skills: Specific understanding of the Phoebe Philo brand, aesthetic and consumer. Retail sales and expertise within a luxury business. Ability to clientele at a high level and set the example for other members of the DSM sales team. Specific understanding of all collections and stock availability at DSM. Client book of potential new business for DSM. Knowledge of Retail Pro (not essential).

What We Offer: 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days. Generous clothing allowance. Up to 60% employee discount. 50% discount on all Rose Bakery food and drink. Access to Retail Trust, our Employee Assistance Programme. 24/7 access to our VirtualGP service. Cyclescheme and Eyecare Vouchers.

Equal Opportunity: We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.