At a Glance
- Tasks: Create and maintain relationships with clients while delivering top-notch customer service.
- Company: Join the vibrant team at Dover Street Market, a leader in luxury fashion.
- Benefits: Enjoy generous holidays, employee discounts, and access to wellness programmes.
- Other info: Diverse and inclusive workplace that values every individual's story.
- Why this job: Be part of a dynamic environment where your passion for fashion can shine.
- Qualifications: 2+ years in retail sales, especially in high-end/luxury fashion.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking experienced Sales professionals to join the team at Dover Street Market. You will be responsible for the creation and subsequent retention of new relationships with clients both in store and internationally, as well as introducing to DSM existing clientele of which you already hold relationships with. By offering the very best customer service and by consistently meeting clients' needs and expectations, you will aim to achieve and exceed the Company's key financial targets.
Customer Service And Sales
- Ensuring the very best levels of customer service at all times
- Selling, directing and driving sales
- Offering a personalised shopping and styling experience to our clients
- Delivering the monthly and seasonal sales targets working closely with the team to do so
- Ensuring that customers are added to the DSM Database
- Write up EOD reports with sales for your designated zone and key actions for the following day
- Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
- Maintaining a Customer Book of key customers and VIPs
Stock And Brand Management
- Brand Ambassador, taking ownership of particular brands
- Take accountability and ownership for your zone
- Keeping stock replenished and stock rooms tidy
- Regular stock checks
- Taking part in bi-weekly stock deliveries
Key Objectives
- Setting the standard for the seamless operation and functioning of the store, ensuring the provision of the very best customer service levels at all times.
- Meeting individual and seasonal sales budget.
- Own your zone.
- Know your stock and know your stockrooms.
- Creating a service driven environment that fosters teamwork and values collaborative selling.
Key Deliverables
- Customer service and standards.
- Client development.
- Achievement of sales targets.
- Product knowledge.
The Ideal Candidate
Attitude
- A highly motivated and competent individual able to converse at all levels both internally and externally.
- A total self-starter able to set the standard by their own professionalism and attitude.
- Must be energetic, self-motivated, self-organised and comfortable working in a super fast paced environment.
- Structured and organised, but nonetheless approachable and have a flexible outlook.
- Willingness to work hard on flexible time to drive the business forward.
- Being able to work on several tasks at a time.
- Capable to work to deadlines / ability to prioritise / optimal time management.
- An interest in luxury/streetwear fashion.
Skills
- Proven retail sales and expertise within a high-end/luxury business for at least 2 years
- Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands. Previous experience in selling CDG brands beneficial.
- Specific understanding of all collections and stock availability at DSM.
- Client book of potential New Business for DSM.
- Attendance to relevant trainings beneficial (i.e. clientelling, sales development).
- Language skills beneficial.
- Knowledge of Retail Pro would be advantageous.
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% DSM Employee Discount
- 50% discount on all Rose Bakery food and drink
- Access to RetailTrust, our Employee Assistance Programme
- 24/7 Access to our VirtualGP service
- Cyclescheme and Eyecare Vouchers
Equal Opportunity
The diversity of our workforce is what makes us unique, creative and connected. As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life - age, race, gender, sexuality, disability, and more - and strive to make everyone feel like they belong. We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible. Put simply: we welcome everybody, respect everyone's stories, and celebrate our differences.
Sales Associate in London employer: Dover Street Market (International) Limited
Dover Street Market is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and collaboration thrive. With generous benefits such as a clothing allowance, substantial employee discounts, and opportunities for professional growth, employees are encouraged to excel in their roles while enjoying a supportive environment. Located in a dynamic retail space, the company values diversity and offers a unique chance to engage with high-end fashion, making it an ideal place for passionate sales professionals to build meaningful careers.
Contact Details:
Dover Street Market (International) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Dover Street Market (International) Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Dover Street Market (International) Limited!
We think you need these skills to ace Sales Associate in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Dover Street Market (International) Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Dover Street Market (International) Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Dover Street Market (International) Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Dover Street Market (International) Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
