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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create personalised shopping experiences for clients.
- Company: Join the vibrant team at Dover Street Market, a leader in luxury retail.
- Benefits: Enjoy 20 days holiday, generous clothing allowance, and up to 60% employee discount.
- Why this job: Be a brand ambassador for Phoebe Philo and make a real impact in luxury retail.
- Qualifications: Experience in retail sales, especially within luxury brands, and a passion for fashion.
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
The predicted salary is between 28800 - 42000 £ per year.
We are seeking an experienced Brand Specialist to join the team at Dover Street Market. We are looking for a true ambassador for the brand with accountability for the performance of the space at DSM. This role involves cultivating and maintaining relationships with clients both in-store and remotely. You will introduce the brand to your existing clientele, offering unparalleled customer service to meet and exceed the company's financial targets.
Key Responsibilities
- Deliver exceptional customer service at all times.
- Offer a personalised shopping and styling experience to our Phoebe Philo and DSM clients.
- Deliver the monthly and seasonal sales targets working closely with HQ team to drive sales.
- Maintain and update the customer database.
- Stay informed on trends and advise customers on stock availability.
- Maintain a client book of key customers and VIPs specialising in the Phoebe Philo brand.
- Support the delivery of in-depth training to store staff on Phoebe Philo.
- An eye for visual merchandising to continually tweak the space and work closely with the head of visual merchandising.
Product And Brand Management
- Ensure deep understanding of product, actively seeking opportunities to broaden knowledge of the brand and product.
- Ensure stock is replenished and stock areas are tidy.
- Work closely with Phoebe Philo and merchandising teams to ensure stock is managed in line with client needs.
- Conduct regular stock checks.
- Provide end of day reports to DSM & Phoebe Philo teams ensuring any actions required are raised promptly.
- Participate in all stock deliveries.
Key Objectives
- Ensure seamless store operations and outstanding customer service.
- Build and maintain a loyal client base, seeking out opportunities to drive the business.
- Meet brand and individual monthly and seasonal sales targets.
- Maintain comprehensive knowledge of product and client.
- Foster a service-driven environment that values teamwork and collaborative selling.
The Ideal Candidate
- Highly motivated and professional, able to converse at all levels.
- Energetic, self-motivated, and organized.
- Flexible and approachable, with a willingness to work hard and drive the business forward.
- Capable of multitasking and prioritizing effectively.
Skills
- Specific understanding of the Phoebe Philo brand, aesthetic and consumer.
- Retail sales and expertise within a luxury business.
- Ability to clientele at a high level and set the example for other members of the DSM sales team.
- Specific understanding of all collections and stock availability at DSM.
- Client book of potential new business for DSM.
- Knowledge of Retail Pro (not essential).
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
- Generous clothing allowance.
- Up to 60% employee discount.
- 50% discount on all Rose Bakery food and drink.
- Access to Retail Trust, our Employee Assistance Programme.
- 24/7 access to our VirtualGP service.
- Cyclescheme and Eyecare Vouchers.
Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone's stories and celebrate our differences.
Seniority level: Mid-Senior level
Employment type: Temporary
Job function: Marketing and Sales
Industries: Retail
Brand Specialist - Phoebe Philo in London employer: Dover Street Market (International) Limited
Contact Detail:
Dover Street Market (International) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist - Phoebe Philo in London
✨Tip Number 1
Get to know the brand inside out! Dive deep into Phoebe Philo's aesthetic and values. This knowledge will help you connect with clients and show them why the brand is special.
✨Tip Number 2
Network like a pro! Build relationships with potential clients and other professionals in the industry. Attend events, engage on social media, and don’t be shy about reaching out to people who share your passion for luxury retail.
✨Tip Number 3
Showcase your customer service skills! When you get the chance to meet clients, make sure to offer them a personalised experience. Remember, it’s all about making them feel valued and understood.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Dover Street Market.
We think you need these skills to ace Brand Specialist - Phoebe Philo in London
Some tips for your application 🫡
Show Your Passion for the Brand: When you're writing your application, let your love for the Phoebe Philo brand shine through! We want to see how well you understand the brand's aesthetic and values, so share your thoughts on what makes it special to you.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury retail and customer service. We’re looking for someone who can deliver exceptional service, so give us examples of how you've done this in the past!
Be Personable and Approachable: Your written application should reflect your personality. Use a friendly tone and be yourself! We value candidates who are energetic and approachable, so let that come across in your writing.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Dover Street Market (International) Limited
✨Know Your Brand Inside Out
Before the interview, dive deep into the Phoebe Philo brand. Understand its history, aesthetic, and key collections. This knowledge will not only impress your interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a client, as this aligns perfectly with the expectations for the Brand Specialist role.
✨Demonstrate Your Sales Acumen
Be ready to discuss how you've met or exceeded sales targets in previous roles. Bring data or anecdotes that highlight your ability to drive sales and build a loyal client base, which is crucial for success at Dover Street Market.
✨Ask Insightful Questions
Prepare thoughtful questions about the brand's future, team dynamics, or customer engagement strategies. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
