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- Tasks: Manage client services and ensure top-notch experiences for VIP clients.
- Company: Dover Street Market is a renowned luxury retail destination known for its unique offerings.
- Benefits: Enjoy 20 days holiday, generous clothing allowance, and up to 60% employee discount.
- Why this job: Join a dynamic team focused on exceptional service in a fast-paced luxury environment.
- Qualifications: Experience in client services, excellent communication skills, and a knack for problem-solving required.
- Other info: This role is maternity cover, offering a chance to make a significant impact.
The predicted salary is between 36000 - 60000 £ per year.
Client Services Operations Manager – Maternity Cover
Join to apply for the Client Services Operations Manager – Maternity Cover role at DOVER STREET MARKET (INTERNATIONAL) LIMITED
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Client Services Operations Manager – Maternity Cover
1 day ago Be among the first 25 applicants
Join to apply for the Client Services Operations Manager – Maternity Cover role at DOVER STREET MARKET (INTERNATIONAL) LIMITED
An exciting opportunity for a talented professional with management experience, exceptional organisational skills and a client first mind-set.
This role works closely with Head of VIP & Client Development and the VIP & Senior Sales team ensuring top level client service across all points of the client journey ensuring the clients needs are met, both in store and when a client is shopping remotely. The role will ensure best practices are being followed across the business. The remit for this role covers a range of functions, including VIP sales operations and concierge.
Key Responsibilities Include But Are Not Limited To
- Embody and set ways of working following the SLA (Service Level Agreement)
- Oversee the operational processes related to client services – ensuring efficiency and excellence in service standards
- Oversee VIP launches and special order processes
- Manage approvals for VIP clients, generating weekly reports and work with the Stock Control teams to ensure stock accuracy.
- Partner closely with the CRM team to understand client data and manage communication to the sales associates for all campaigns
- Act as the pivotal point of contact for VIP client activities such as preview, sale and events
- Support with all aspects of the VIP client journey, service offering, shipping experience, and after shopping follow-ups.
- Oversee the Stylists & B2B programme administration, including reconciliation of invoicing.
- Support with VIP events, working closer the store management and PR team to understand possible operations needs
- Manage all client gifting projects, including Christmas and LNY as well as gifting related to to special occasions. Work closely with stakeholders and store management to coordinate and ensure streamline process.
- Ensure there are daily check of e-payments, Appro Room, Acuity scheduling appointments and in general oversee areas that VIP team operates and requires organisation.
- Team to manage VIP client Alterations, Fitting appointments, Dry Cleaning
- Oversee all shipments processed by the concierge team, managing the day to day accounts with service providers and being aware of insurances and shipping requirements.
Skills, Qualifications & Attitude
- Experience in client services or operations
- Continually seeks to improve operational standards
- Multi-disciplined, strategic-thinker able to multi-tasker
- Comfortable working within a fast-paced environment.
- A self-starter able to set the standard by their own professionalism and attitude.
- Excellent knowledge of Microsoft Office and Excel.
- Excellent communication skills.
- Ability to prioritise work to strict deadlines. Energetic, self-motivated and organised.
- Problem-solving abilities to address complex client needs and operational challenges.
- Attention to detail and the ability to handle multiple priorities simultaneously.
- A understanding of client expectations in premium or luxury markets, with a focus on delivering exceptional service experiences.
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days
- A generous Clothing Allowance
- Up to 60% Employee Discount
- Access to RetailTrust, our Employee Assistant Programme
- 24/7 Access to our VirtualGP service
- Cyclescheme and Eyecare Vouchers
Equal Opportunity
The diversity of our workforce is what makes us unique, creative and connected.
As an equal opportunity employer, we work hard to ensure that candidates and employees are treated fairly. We do not tolerate discrimination of any kind. We welcome people from all courses of life – age, race, gender, sexuality, disability, and more – and strive to make everyone feel like they belong.
We review our recruitment selection criteria, hiring processes and onboarding often. The goal is to be as diverse and inclusive as possible.
Put simply: we welcome everybody, respect everyone\’s stories, and celebrate our differences.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Retail
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Client Services Operations Manager - Maternity Cover employer: Dover Street Market (International) Limited
Contact Detail:
Dover Street Market (International) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Operations Manager - Maternity Cover
✨Tip Number 1
Familiarise yourself with the luxury retail market and understand the specific needs of VIP clients. This knowledge will help you demonstrate your ability to provide exceptional service during interviews.
✨Tip Number 2
Network with professionals in the client services and luxury retail sectors. Attend industry events or connect on platforms like LinkedIn to gain insights and potentially get referrals for the role.
✨Tip Number 3
Prepare to discuss your experience in managing operational processes and improving service standards. Be ready to share specific examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Research DOVER STREET MARKET's values and recent initiatives. Tailoring your conversation to align with their mission can show your genuine interest in the company and its culture.
We think you need these skills to ace Client Services Operations Manager - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services and operations. Emphasise your management skills, organisational abilities, and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the luxury retail market and your client-first mindset. Mention specific examples of how you've improved operational standards or enhanced client experiences in previous roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as problem-solving, attention to detail, and proficiency in Microsoft Office and Excel. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Brand: Express your passion for Dover Street Market and its commitment to exceptional service. Research the company culture and values, and reflect this understanding in your application to show you’re a great fit for their team.
How to prepare for a job interview at Dover Street Market (International) Limited
✨Understand the Client Journey
Familiarise yourself with the entire client journey, especially for VIP clients. Be prepared to discuss how you would enhance their experience both in-store and remotely, showcasing your understanding of exceptional service standards.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, come equipped with examples of how you've successfully managed multiple tasks or projects simultaneously. Highlight any specific tools or methods you use to stay organised.
✨Demonstrate Problem-Solving Skills
Prepare to discuss past experiences where you've tackled complex client needs or operational challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Research the Company Culture
DOVER STREET MARKET values diversity and inclusion, so make sure to understand their ethos. Be ready to share how your personal values align with theirs and how you can contribute to a positive workplace culture.
