At a Glance
- Tasks: Deliver exceptional customer service and support the Concierge team at DOVER STREET MARKET.
- Company: Join a diverse and inclusive team at a leading fashion retailer.
- Benefits: Enjoy 20 days holiday, generous discounts, and wellness programmes.
- Other info: Flexible shifts and opportunities for growth in a dynamic environment.
- Why this job: Be the face of the store and create memorable experiences for clients.
- Qualifications: Strong customer service skills and a proactive, positive attitude.
The predicted salary is between 24000 - 36000 £ per year.
Dover Street Market is looking for a proactive, detail-oriented Client Services Assistant to join our team. This is a varied role spanning client services, e-commerce fulfilment and front-of-house support across the store and the E-SHOP.
You will help make sure every client has a seamless experience, from their first enquiry or visit through to order delivery and aftercare. You will also be one of the first faces visitors meet, at the Concierge Desk and at head office. It is an excellent opportunity to gain broad commercial experience in a fast-paced luxury retail environment.
Key responsibilities
- Delivering exceptional client service as a first point of contact, in person at the Concierge Desk and front door, and by phone, email and social media
- Assisting with product information, stock availability checks and sales enquiries
- Supporting E-SHOP clients with order tracking, delivery queries, returns, exchanges and complaints
- Picking, packing and dispatching online orders accurately and in line with DSM guidelines, working with Stock Control to maintain stock integrity
- Booking and packing local and international shipments, including customs paperwork, and tracking
- Logging client data accurately and helping with daily reports and appointment bookings
- Providing concierge and reception cover, handling post and deliveries, and supporting events and general administration as needed
The ideal candidate
- Motivated, confident and proactive, with a warm, professional manner with clients
- Excellent written and verbal communication skills
- Highly organised, with a keen eye for detail and the ability to multitask in a fast-paced environment
- Works well independently and as part of a team, with good timekeeping and flexibility to work different shifts
- Comfortable learning new systems and working in a stockroom fulfilment environment, including light picking and packing
- A genuine interest in fashion, retail and the client experience; previous retail, customer service or ecommerce experience is a plus but not essential
What You Can Expect
Staff discount at Dover Street Market up to 60% off
A generous clothing allowance
Access to seasonal sales at Dover Street Market up to 90% off
50% discount off all on site food & drink at Rose Bakery
Cycle to work scheme
Employee Assistance Programme
28 days holiday inclusive of Bank Holidays
Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences
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Client Services Assistant in City of London employer: Dover Street Market (International) Limited
DOVER STREET MARKET (INTERNATIONAL) LIMITED is an exceptional employer that prioritises a vibrant and inclusive work culture, making it an ideal place for those seeking meaningful employment as a Client Services Assistant. With generous benefits such as a clothing allowance, employee discounts, and access to wellness programmes, employees are supported in both their professional and personal lives. The company fosters growth opportunities and values diversity, ensuring that every team member feels respected and empowered to contribute to the store's success.
Contact Details:
Dover Street Market (International) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Assistant in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Dover Street Market (International) Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Dover Street Market (International) Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Assistant in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Dover Street Market (International) Limited:Your cover letter is your chance to shine! Tell us why you want to work at Dover Street Market (International) Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Dover Street Market (International) Limited!
How to prepare for a job interview at Dover Street Market (International) Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
