Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional customer service and drive sales in a luxury retail environment.
- Company: Join the iconic Dover Street Market team as a Brand Specialist.
- Benefits: Enjoy generous holidays, clothing allowances, and up to 60% employee discount.
- Why this job: Be a part of a creative team and connect with high-end fashion enthusiasts.
- Qualifications: 2+ years in luxury retail, with a passion for women's fashion.
- Other info: Diverse and inclusive workplace that values your unique story.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Brand Specialist to join the team at Dover Street Market – Ground Floor (Phoebe Philo).
We are looking for a candidate who can cultivate and maintain relationships with clients both in-store and internationally. You will introduce Dover Street Market to your existing clientele, offering unparalleled customer service to meet and exceed the company’s financial targets.
Responsibilities
- Customer Service and Sales: Deliver exceptional customer service at all times; drive sales and provide personalized shopping and styling experiences; maintain and update the customer database; stay informed on trends and advise customers on stock availability; manage a customer book of key clients and VIPs; support staff training and in-store presentations; collaborate with the Visual Merchandiser to enhance the store’s visual appeal.
- Stock and Brand Management: Act as a passionate Brand Ambassador; ensure stock is replenished and stock areas are tidy; conduct regular stock checks; participate in bi-weekly stock deliveries.
- Key Objectives: Ensure seamless store operations and top-tier customer service; meet individual and seasonal sales targets; maintain comprehensive knowledge of stock and stockrooms; foster a service-driven environment that values teamwork and collaborative selling.
The Ideal Candidate
Attitude
- Highly motivated and professional, able to converse at all levels.
- Energetic, self-motivated, and organized.
- Flexible and approachable, with a willingness to work hard and drive the business forward.
- Capable of multitasking and prioritizing effectively.
Skills
- At least 2 years of experience in high-end/luxury retail, particularly in ready-to-wear women’s fashion.
- Understanding of Dover Street Market’s consumer base and sub-brands.
- Experience with similar brands is beneficial.
- A client book of potential new business.
- Beneficial training in clienteling and sales development.
- Language skills and knowledge of Retail Pro are advantageous.
What We Offer
- 20 days holiday plus Bank Holidays, increasing with each year of service up to 5 additional days.
- Generous clothing allowance.
- Up to 60% employee discount.
- 50% discount on all Rose Bakery food and drink.
- Access to Retail Trust, our Employee Assistance Programme.
- 24/7 access to our VirtualGP service.
- Cyclescheme and Eyecare Vouchers.
Equal Opportunity
We celebrate the diversity of our workforce, which makes us unique, creative, and connected. As an equal opportunity employer, we ensure fair treatment for all candidates and employees. We welcome people from all walks of life and strive to make everyone feel they belong. We regularly review our recruitment and onboarding processes to be as inclusive as possible. We respect everyone’s stories and celebrate our differences.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Marketing and Sales
- Industries: Retail
#J-18808-Ljbffr
Brand Specialist - Phoebe Philo employer: Dover Street Market (International) Limited
Contact Detail:
Dover Street Market (International) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Specialist - Phoebe Philo
✨Tip Number 1
Network like a pro! Reach out to your existing contacts in the fashion industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way, especially in high-end retail.
✨Tip Number 2
Show off your passion for the brand! When you get the chance to chat with potential employers, make sure to express your enthusiasm for Dover Street Market and its unique offerings. This will help you stand out as a genuine candidate.
✨Tip Number 3
Prepare for those interviews! Research common interview questions for Brand Specialists and practice your responses. Be ready to discuss how your experience aligns with their needs, especially in customer service and sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Dover Street Market.
We think you need these skills to ace Brand Specialist - Phoebe Philo
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Dover Street Market and Phoebe Philo shine through. We want to see how much you love the brand and how you can represent it as a passionate Brand Ambassador.
Tailor Your Experience: Make sure to highlight your relevant experience in high-end retail, especially in women's fashion. We’re looking for candidates who can connect with our clientele, so share specific examples of how you've done this in the past.
Be Personable and Professional: Your written application should reflect your personality. We value a friendly and approachable attitude, so don’t be afraid to let your unique voice come through while maintaining professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dover Street Market (International) Limited
✨Know Your Brand Inside Out
Before the interview, dive deep into the brand's history, values, and current collections. Understanding Dover Street Market and Phoebe Philo’s unique style will help you articulate how your experience aligns with their vision.
✨Showcase Your Clienteling Skills
Prepare examples of how you've successfully built and maintained client relationships in previous roles. Highlight any specific strategies you used to enhance customer experiences and drive sales, as this is crucial for the role.
✨Demonstrate Your Trend Awareness
Stay updated on the latest trends in high-end fashion and be ready to discuss them. Showing that you can advise customers on stock availability and styling options will set you apart as a knowledgeable candidate.
✨Exude Enthusiasm and Professionalism
Your attitude matters! Be energetic and approachable during the interview. Show that you're not just motivated but also genuinely excited about the opportunity to contribute to the team and drive the business forward.
