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- Tasks: Provide top-notch technical support and training for innovative fueling solutions.
- Company: Join a leading tech company passionate about growth and innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Why this job: Be part of exciting projects that redefine fueling technology across Europe.
- Qualifications: Fluent in English and French with a background in electrical or IT engineering.
- Other info: Dynamic role with travel opportunities and a focus on collaboration.
The predicted salary is between 42000 - 84000 ÂŁ per year.
Senior Technical Regional Service Engineer
Title: Senior Technical Regional Service Engineer – EMEA
Location: Remote based position with occasional visits to Dover Fueling Solutions Turnhout, Belgium (at least once per month for 1‑3 days). Candidates may work remotely from Belgium, UK, Germany or Sweden.
Role Overview:
The 3rd level support forms a technical \”center of competence\” for the Dover Fueling Solutions (DFS) product portfolio used in EMEA & French Overseas Territories. This includes all user functions, hardware, software and interfaces to peripheral devices and external systems. The product suite centers on fueling dispensers and associated equipment, comprising electrical and mechanical components. As a Senior Regional Service Engineer you will work directly with Field Technicians, providing training, product support and troubleshooting customer queries.
The position supports France and other French‑speaking territories and requires professional level fluency in both French and English.
Roles and Responsibilities:
- Act as Technical Support Level 3 for all DFS products in the region
- Troubleshoot issues and provide in‑depth field service data for analysis by DFS engineering
- Implement solutions from remote or on‑site as required
- Develop diagnostic and component troubleshooting guides
- Prepare technical documentation, procedural instructions and service information, including French translation as required
- Improve, increase efficiency and automate internal and technical processes
- Create product training material for DFS products that can be used on the Global platform LMS
- Provide hands‑on training for distributors and service partners in EMEA & French Overseas Territories
- Administrate technical requests via the JIRA ticket system, respecting country‑specific split between Regional Service Managers
- Manage distributor service organisation performance to ensure quality of work, adherence to health & safety regulations and contractual service level agreements
- Prepare and update spare parts list and support distributors in maintaining adequate stocks of genuine spare parts
- Maintain regular communication with Distributor Technical Managers and share good practices across the region
- Support After‑Sales/Service in various projects regarding new products and upgrades, providing expert input to enhance product serviceability
Project Management
- Planning, specification and provision of hardware and software updates
- Planning, specification, monitoring and evaluation of field tests
- Represent service in NPD and plan Beta testing for new products
Quality Assurance
- Localize errors related to HW component, SW subsystem, peripheral device, external interface
- Document error symptoms and test procedures
- Weekly/monthly consolidation and reporting of KPIs in Technical Support, Maintenance and EHS
Candidate Profile:
- Fluent in English and French languages
- Graduate engineer in electrical or information technology service delivery
- 5 years’ experience preferred
- Willing to travel at short notice within Europe (approx. 6 times per year, mostly to UK/France)
- Exceptional communication skills to train technicians and handle customer issues
- Strong relationship‑management skills to professionally handle customer complaints and issues
About Dover Fueling Solutions:
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. As an employee, we offer you the chance to work on new and innovative products and solutions, be mentored by collaborative, caring, and integrity‑driven managers and teammates, and grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue rewarding career paths.
We are #EnergizedByGrowth.
DFS is part of a legacy of leadership that spans generations, comprising trusted and leading‑edge brands in the industry. As part of Dover Corporation, we provide advanced fuel‑dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock‑management solutions. DFS’s product brands include Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has manufacturing and technology development worldwide, with facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.
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Senior Technical Regional Service Engineer employer: Dover Fueling Solutions
Contact Detail:
Dover Fueling Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Regional Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Dover Fueling Solutions on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Technical Regional Service Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves troubleshooting and training, be ready to discuss specific scenarios where you've solved complex problems or trained others. We want to see your expertise shine!
✨Tip Number 3
Show off your language skills! Since fluency in both French and English is key for this position, practice speaking about your technical experience in both languages. This will not only boost your confidence but also demonstrate your suitability for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dover Fueling Solutions team. Let’s get you that interview!
We think you need these skills to ace Senior Technical Regional Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Regional Service Engineer role. Highlight your experience with technical support, troubleshooting, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your fluency in French and English, as that’s a big plus for us!
Showcase Your Communication Skills: Since this role involves training technicians and dealing with customer queries, make sure to highlight your exceptional communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Dover Fueling Solutions
✨Know Your Technical Stuff
As a Senior Technical Regional Service Engineer, you'll need to demonstrate your expertise in electrical and information technology. Brush up on the DFS product portfolio, especially fueling dispensers and their components. Be ready to discuss troubleshooting techniques and share examples of how you've resolved complex technical issues in the past.
✨Show Off Your Communication Skills
Exceptional communication is key for this role, especially since you'll be training technicians and dealing with customer queries. Prepare to showcase your ability to explain technical concepts clearly and concisely. Think of scenarios where you successfully trained someone or resolved a customer complaint, and be ready to share those stories.
✨Be Ready for Bilingual Questions
Fluency in both French and English is a must! During the interview, expect questions in both languages. Practice switching between them smoothly, and consider preparing some technical explanations or answers in French to demonstrate your comfort level with the language.
✨Understand the Company Culture
Dover Fueling Solutions values innovation and collaboration. Research their recent projects and initiatives to understand their culture better. Be prepared to discuss how your values align with theirs and how you can contribute to their mission of redefining fueling and convenience retail.
