Job profile for Senior Housing Officer- Estates
Senior Housing Officer- Estates
location_on Dover Area 29/11/2026 Senior Housing Officer- Estates
Job details
Salary Starting from: £43,423 per annum (DDC Grade G) Contractual hours 37 Basis Full time Contract Type Permanent Date posted 11/11/2026 Job reference DDC0913 Attachments JD- Senior Housing Officer Estates 26.docx
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes.Acareer with Dover District Council offers you the opportunity to excel.
As anemployer, Dover District Councilis proud toprovideasupportive, friendly,diverseand flexible working environmentin which our employees can thrive. Wehave a team of enthusiastic employees,deliveringservices they arepassionate about.
The Role& Responsibilities:
Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference.
You will be expected to oversee and coordinate the workload of a specialist team of Estates Officers on a day-to-day basis. To line manage and monitor the performance of a neighbourhood team of officers providing a housing management service to a patch of properties. To provide day to day support and guidance to team members on Estates related matters, encouraging them to identify areas of non-compliance and make recommendations for change and improvement. Ensuring that high quality, customer focused services are deliveredat all times to our tenants,contractorsand colleagues.
You will be expected to coach,developand appraise staff withinyourteam and ensure they are equipped to deliver an excellent and efficient service that is continuously improving and highly responsive to internal and external customers’ needs.
Who WeAreLookingFor
- Experience of line management of staff within aHousingService or otherHousingfront line operation.
- Good understanding ofsocialhousing,tenancyand income recovery law
- Proficient in the use of IT systems including Microsoft Outlook, the use of the internet andinternet basedsystems
- Excellent leadership qualities including the ability to motivate and coach staff
- Ability to prioritise tasks and manage workload by effective time management
- Excellent interpersonal skills with an ability to persuade and influence others
- Excellent organisational skills and ability to manage own workload
- Excellent IT skills including word, and excel
- Good negotiation skills
- Ability to work under pressure and to tight deadlines
- An ability to communicate clearly and effectively both in written and verbal form adapting style and approach to meet the needs of the target audience.
- Educated to GCSE level grade A-C or level 4-9 or equivalent qualification.Degreeswould be welcomed too.
- Demonstratable housing management andestate servicesexperience.
- Housing Qualificationfrom theChartered Institute of Housing,Level 3(Desirable)
What Can We Offer?
We canprovideafriendly andsupportive environmentforyou toexcel in. We also offerseveral employeebenefits, subject to eligibility criteria,such as:
- Benenden Healthcare Membership and Employee Assistance Program Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension Generous annual leave provision Discount scheme including reduced membership rates at the local leisure centre On-site parking Cycle2Work scheme Generous Salary Sacrifice Car Scheme
Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use.
Due to the nature of this role the successful applicant willbe requiredto undertake a Standard DBS check as part of their pre-employment clearances.
The quality of your application will be considered as part of the recruitment process.
WhatNext?
Interview date to be confirmed.
Senior Housing Officer- Estates employer: Dover District Council
Dover District Council is an excellent employer, offering a supportive work culture that prioritises community engagement and professional development. As a Public Housing Estate Manager, you will benefit from comprehensive training opportunities and a collaborative environment, ensuring you can make a meaningful impact in the lives of residents while enjoying a fulfilling career in local government.
