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- Tasks: Supervise events and daily operations at a vibrant community venue in Dover.
- Company: Join Dover District Council, dedicated to delivering top-notch public services.
- Benefits: Flexible hours, training opportunities, and a chance to make a real impact.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Be the face of exciting events and create memorable experiences for visitors.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
We are currently seeking a Venue and Events Supervisor to join our team at Maison Dieu, Dover Town Hall to help grow the business and support the operational team with the day to day operations. Maison Dieu re‑opened in May 2025 and is a popular visitor community and event space in the heart of Dover.
You will oversee daily operations and events during assigned shifts, ensuring that service standards, safety procedures, and company policies are consistently maintained. You will act as the primary point of contact for all visitors and staff, resolving issues promptly and supporting the smooth running of the business. It is a requirement of the post to work flexible hours, including weekends and evenings.
Responsibilities- Inspire the team to deliver exceptional service to all clients and guests.
- Provide clear direction, guidance, and feedback to staff during shifts.
- Manage last‑minute absences and adjust staffing levels or priorities as required.
- Train, coach, and support new employees as directed by the Operations Manager.
- Work collaboratively with the Management Team and colleagues across all departments.
- Work across other Dover District Council sites when required.
- Attend staff training and work towards agreed outcomes, targets, and development goals.
- Ensure all customers feel welcomed and enjoy their experience at the venues.
- Act as the senior point of contact for customer enquiries, complaints, and escalations.
- Resolve issues promptly and professionally to maintain high levels of satisfaction.
- Support the Operations Manager, Sales and Event Coordinator and Engagement Officers and other Managers as required.
- Oversee and manage the smooth running of all events as required.
- Support and cover as required front‑line teams in delivering excellent service.
- Supervise day‑to‑day operations across all departments during assigned shifts.
- Ensure company policies, procedures, and service standards are followed.
- Ensure all revenue is recorded and processed in line with Council policies.
- Work within set budgets in accordance with Dover District Council’s Financial Regulations.
- Assist with operational planning and communication across teams.
- Ensure agreed standards of cleanliness and hygiene are implemented, including Environmental Health requirements.
- Ensure operational procedures and safety standards are consistently implemented and updated.
- Comply with and support the Council’s Equality, Diversity, and Health.
Venue and Events Supervisor in Kent employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue and Events Supervisor in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the events and venue management industry. Attend local events, join relevant groups on social media, and don’t be shy to ask for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for events shine through. Share your experiences and how you’ve handled challenges in past roles. Remember, they want to see how you’ll fit into their team at Dover District Council.
✨Tip Number 3
Be flexible and ready to adapt! The role requires working weekends and evenings, so highlight your availability during the interview. Show them you’re committed to making every event a success, no matter the time!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Dover District Council team. Don’t miss out on this opportunity!
We think you need these skills to ace Venue and Events Supervisor in Kent
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about working at Maison Dieu and contributing to our community. Share any relevant experiences that highlight your passion for events and customer service.
Tailor Your CV: Make sure your CV is tailored specifically for the Venue and Events Supervisor role. Highlight your experience in managing events, leading teams, and ensuring customer satisfaction. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to get straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Dover District Council.
How to prepare for a job interview at Dover District Council
✨Know Your Venue Inside Out
Before the interview, make sure you research Maison Dieu and its role within the community. Familiarise yourself with its history, recent events, and any upcoming projects. This will show your genuine interest in the position and help you answer questions more confidently.
✨Demonstrate Leadership Skills
As a Venue and Events Supervisor, you'll need to inspire and guide your team. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to provide clear direction and support, as this is crucial for the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've handled unexpected challenges in previous roles. Think of specific instances where you resolved issues quickly and effectively, especially in a customer service context. This will demonstrate your capability to maintain high satisfaction levels during events.
✨Emphasise Flexibility and Teamwork
Since the role requires working flexible hours, including weekends and evenings, be prepared to discuss your availability and willingness to adapt. Also, highlight your experience working collaboratively across departments, as teamwork is essential for smooth operations at Dover District Council.