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- Tasks: Be the friendly face of Maison Dieu, welcoming visitors and providing top-notch customer service.
- Company: Join Dover District Council, dedicated to delivering first-class public services.
- Benefits: Enjoy generous leave, healthcare membership, and discounts at local leisure centres.
- Why this job: Make a real impact in a beautifully restored venue while gaining valuable experience.
- Qualifications: Must be 18+, with a passion for customer service and teamwork.
- Other info: Flexible working hours with opportunities for personal growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive,friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.
The Role & Responsibilities:
The Venue\’s team is currently seeking a Front of House Assistant to work 32.5 hours per week across five days, including weekends and occasional evenings. The Maison Dieu (Dover’s Town Hall) has recently undergone a £10.5 million restoration and renovation. The building opened in in Spring 2025 and open for public, private, ticketed and community events all year round.
The role will be the first point of contact in Maison Dieu reception, providing a friendly, welcoming and informative environment for a range of visitors.
Ensuring that all visitors and customers receive great customer service whatever role the jobholder is undertaking, whether in the reception area, selling retail items, dealing with an enquiries, at a stall for an event, assisting customers at hospitality functions, such as weddings and meetings, or behind the scenes.
What Can We Offer?
- Benenden Healthcare Membership and access to an Employee Assistance Programme.
- An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- A generous annual leave provision.
- A discount scheme including reduced membership rates at the local leisure centre.
- On-site parking.
- Cycle2Work scheme (eligibility criteria applies)
- Generous Salary Sacrifice Car Scheme (eligibility criterion applies)
Due to the nature of this role, the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
Due to the nature of the role and possible alcohol service we ask that all applicants be 18 years and over.
The quality of your application will be considered as part of the recruitment process.
What Next?
If you would like a further discussion about the post then please contact Tina Kennedy, Maison Dieu Operations Manager, at tina.kennedy@dover.gov.uk
Interview date to be confirmed.
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Front of House Assistant employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Get to know the venue! Familiarise yourself with the Maison Dieu and its recent renovations. When you walk in for your interview, you can drop some knowledge about the place, showing your enthusiasm and that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you would handle different visitor scenarios. Role-play with a friend or family member to get comfortable with responding to enquiries and providing great service.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or through community events. Ask them about their experiences at Dover District Council. This not only gives you insider info but also shows your proactive approach to joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about the role. Don’t forget to follow up after applying; a quick email can keep you on their radar!
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly environment.
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Assistant role. Highlight any relevant experience in customer service or hospitality, and connect it back to what we do at Dover District Council.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Dover District Council
✨Know the Venue Inside Out
Before your interview, take some time to research the Maison Dieu and its recent renovations. Familiarise yourself with its history, the types of events it hosts, and the services offered. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your ability to create a welcoming environment, especially in busy situations.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or managing multiple tasks at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the friendly and professional atmosphere of the venue. This shows that you respect the opportunity and understand the importance of representing the council well.