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- Tasks: Maximise income from rents and service charges while minimising arrears.
- Company: Join Dover District Council, dedicated to delivering first-class public services.
- Benefits: Enjoy a supportive environment, generous leave, and a local government pension scheme.
- Why this job: Make a real difference in the community while developing your skills.
- Qualifications: GCSE English and Maths Grade C or above; strong communication and negotiation skills required.
- Other info: Opportunities for career growth and a friendly team atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Income Recovery Officer will work as part of a dedicated team of Income Officers and Money and Benefit Advisors to maximise the income from rents, service charges and other monies due, by taking prompt and appropriate action to minimise arrears and non-payment.
Responsibilities
- The Income Recovery Officer will be responsible for a patch of properties, following the necessary processes and legal procedures on low arrears through to notices, court and eviction, with the authority of the Senior Housing Officer and the Income and Tenancy Sustainment Manager.
- An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
- Strong negotiation skills with the ability to persuade and influence others.
- Relevant experience of housing, debt and tenancy law or experience of working in a similar related field desirable.
- Excellent IT skills including Word, Outlook and Excel.
- Ability to work under pressure and to tight deadlines.
- Ability to prioritise tasks and manage workload by effective time management.
- The ability to build effective relationships with Officers and the wider Housing team.
- Ability to identify when customers need additional support.
- GCSE English and Maths Grade C or above (Grades 4 - 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as:
- Due to the nature of this role, the successful applicant will be required to undertake an Enhanced DBS check as well as a Baseline Personal Security Standard (BPSS) as part of their pre-employment clearances.
Requirements
- This role requires a driving license or the ability to get to locations in a timely manner equivalent to motor travel in your own vehicle.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
About Dover District Council
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
Benefits
- Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- Generous annual leave provision.
- Discount scheme including reduced membership rates at the local leisure centre.
- On-site parking (site dependent).
- Cycle2Work scheme.
- Generous Salary Sacrifice Car Scheme.
Income Recovery Officer in Dover employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Officer in Dover
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and tenancy law. Role-play with a friend or use online resources to get comfortable with your responses. The more prepared you are, the more confident you'll feel!
✨Tip Number 3
Showcase your negotiation skills during interviews. Think of examples from your past experiences where you successfully persuaded someone or resolved a conflict. This will demonstrate your ability to handle challenging situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Recovery Officer in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Income Recovery Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since clear communication is key in this role, give examples in your application of how you've effectively communicated with diverse groups. Whether it's through writing or speaking, let us see your style!
Highlight Relevant Experience: If you've got experience in housing, debt, or tenancy law, make it shine! Share specific examples of how you've dealt with similar situations, as this will really help us see your fit for the team.
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep your application professional. Let your personality come through, but ensure it's appropriate for the context. And don’t forget to apply through our website!
How to prepare for a job interview at Dover District Council
✨Know Your Stuff
Make sure you brush up on housing, debt, and tenancy law before the interview. Familiarise yourself with the key processes and legal procedures related to income recovery, as this will show your potential employer that you're serious about the role.
✨Communicate Clearly
Practice your verbal and written communication skills. Since the role involves interacting with a diverse community, think about how you can adapt your style to meet different needs. Maybe even prepare a few examples of how you've successfully communicated in past roles.
✨Show Off Your Negotiation Skills
Be ready to discuss situations where you've had to persuade or influence others. Think of specific examples where your negotiation skills made a difference, especially in challenging situations. This will highlight your ability to handle difficult conversations effectively.
✨Time Management is Key
Prepare to talk about how you prioritise tasks and manage your workload under pressure. Have a couple of examples ready that demonstrate your ability to meet tight deadlines while maintaining quality work. This will reassure them that you can handle the demands of the role.
