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- Tasks: Support tenants and manage housing services for Dover District Council.
- Company: Join Dover District Council, dedicated to excellent public service and community support.
- Benefits: Enjoy a friendly environment, generous leave, and health benefits.
- Other info: Flexible working and opportunities for professional growth await you.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
The Role & Responsibilities
Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference. You will be expected to be part of a team providing and managing delivery of a comprehensive housing management service for Dover District Council tenants. You will be expected to provide a specialist service to support tenants in our Independent Living accommodation, or those paying an enhanced management fee for support, and those tenants who require additional support to maintain their tenancy due to a vulnerability, including liaison with appropriate external agencies. You will manage a patch of properties and you should have working knowledge of social housing, anti‑social behaviour related legislation and best practice.
Who We Are Looking For
The post holder will have experience in housing management within a local authority or similar environment, including providing housing support to vulnerable residents and managing and resolving anti‑social behaviour. A good understanding of housing and tenancy law, along with knowledge of crime, disorder and anti‑social behaviour legislation, is essential. Experience working within a housing‑related organisation, planning and implementing change, and working in partnership with a wide range of stakeholders, including communities and external agencies, is required. The role demands strong negotiation, communication and interpersonal skills, with the ability to build effective relationships, influence others and communicate confidently with residents, senior officers and partner organisations. Excellent organisational and IT skills are needed, with proficiency in Microsoft Word, Outlook, Excel and Teams, and the ability to work independently, prioritise workloads and perform effectively under pressure to meet tight deadlines. The post holder must demonstrate the ability to understand customer needs, handle sensitive situations appropriately, and adopt a firm yet empathic approach during discussions and negotiations. Experience of taking cases to court to enforce tenancy or other breaches is desirable.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. Benenden Healthcare Membership and Employee Assistance Program Opt‑in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension. Generous annual leave provision. Discount scheme including reduced membership rates at the local leisure centre. On‑site parking. Cycle2Work scheme (subject to eligibility). Generous Salary Sacrifice Car Scheme (subject to eligibility).
Due to the nature of this role the successful applicant will be required to undertake an Enhanced DBS check as part of their pre‑employment clearances. Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving licence effective in the UK and use of a motor vehicle for business use. The quality of your application will be considered as part of the recruitment process.
Housing Officer Tenancy Support in Dover employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer Tenancy Support in Dover
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Dover District Council and understanding their values. Be ready to discuss how your experience aligns with their commitment to excellent customer service and supporting vulnerable residents.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed tenancies or resolved anti-social behaviour issues. Use real-life scenarios to demonstrate your negotiation and communication skills during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Dover District Council team and contributing to their mission.
We think you need these skills to ace Housing Officer Tenancy Support in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your knowledge of housing management and any relevant legislation to show us you’re the right fit for the role.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly. Share examples of how you've effectively communicated with residents or stakeholders in the past.
Highlight Your Problem-Solving Abilities: We want to see how you handle challenges, especially when it comes to anti-social behaviour or supporting vulnerable tenants. Include specific instances where you’ve successfully resolved issues or improved situations for residents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Dover District Council.
How to prepare for a job interview at Dover District Council
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management, especially within a local authority context. Familiarise yourself with tenancy law and anti-social behaviour legislation, as these are crucial for the role. Being able to discuss specific cases or scenarios will show that you’re not just knowledgeable but also practical.
✨Show Your Empathy
This role involves working with vulnerable residents, so it’s important to demonstrate your ability to handle sensitive situations with care. Prepare examples from your past experiences where you’ve successfully supported individuals in challenging circumstances. This will highlight your interpersonal skills and your commitment to customer-focused service.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you would manage relationships with tenants and external agencies. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Be Organised and Proactive
Demonstrate your organisational skills by preparing a list of questions about the role and the team dynamics at Dover District Council. Show that you can prioritise workloads effectively by discussing how you’ve managed multiple tasks in previous roles. This will reassure the interviewers that you can handle the pressures of the job while maintaining high standards.