Housing Officer-Tenancy Management in Dover

Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.

As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.

The Role & Responsibilities:

Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. You can help make the difference.

You will be expected to be part of a team providing and managing delivery of a comprehensive housing management service for Dover District Council tenants. You will provide a specialist service to investigate reports of tenancy breaches, ensure tenancy breaches are actively and promptly resolved, and to be proactive in putting measures in place to minimise tenancy breaches. Enforcement action to be taken where necessary, including preparing casework for legal action and representing the Council in court.

You will manage a patch of properties, and you should have working knowledge of social housing, anti-social behaviour related legislation and best practice.

Who We Are Looking For:

• Experience of managing and resolving anti-social behaviour within a local authority or similar environment.
• Good understanding of housing and tenancy law.
• Experience within a housing related or similar organisation.
• Knowledge of crime and disorder and anti-social behaviour legislation and issues.
• Experience of planning and implementing change.
• Experience of taking cases to court as part of enforcing tenancy or other breaches (desirable).
• Experience of working with a range of partners, including communities, to develop new and different ways of working.
• GCSE English and Maths Grade C or above (Grades 4-9 or equivalent). Degrees are welcome.
• Housing Qualification from the Chartered Institute of Housing, Level 3 (Desirable).
• Excellent IT skills including word, outlook, excel, teams.
• Good negotiation skills.

What Can We Offer?

We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria, such as:

• Benenden Healthcare Membership and Employee Assistance Program.
• Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
• Generous annual leave provision.
• Discount scheme including reduced membership rates at the local leisure centre.
• On-site parking.
• Cycle2Work scheme.
• Generous Salary Sacrifice Car Scheme.

Due to the nature of the role you will have the ability to work flexibly, and will require a current full driving license effective in the UK and use of a motor vehicle for business use. Due to the nature of this role the successful applicant will be required to undertake a Standard DBS check as part of their pre-employment clearances.

The quality of your application will be considered as part of the recruitment process.

What Next?

If you would like a further discussion about the post, or would like to apply using a different format, then please contact Yvonne Adewumi, Housing Manager Operations.

Interviews to be held on 27th March 2026.