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- Tasks: Be the go-to person for housing queries and provide top-notch customer service.
- Company: Local government council in Dover focused on community support.
- Benefits: Pension schemes, generous leave, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and GCSEs in English and Maths required.
- Other info: Emphasis on diversity and inclusion in a dynamic workplace.
The predicted salary is between 28800 - 43200 £ per year.
A local government council in Dover is seeking a Housing Customer Services Officer to provide the first point of contact for housing queries. This dynamic role involves advising customers, managing administrative tasks, and delivering excellent customer service.
Candidates should possess strong communication and negotiation skills, as well as GCSEs in English and Maths.
The role offers a supportive environment with benefits like pension schemes and generous leave, emphasizing diversity and inclusion.
Housing Customer Services Officer: Shape Local Homes in Dover employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Services Officer: Shape Local Homes in Dover
✨Tip Number 1
Make sure you know the ins and outs of the housing sector. Brush up on local housing policies and customer service best practices. This will help us stand out during interviews and show that we're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Role-play common customer scenarios with a friend or family member. This will help us feel more confident when dealing with real-life queries and demonstrate our negotiation skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the council on LinkedIn. They can provide valuable insights about the role and the work culture, plus it might just give us an edge in the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the interview process.
We think you need these skills to ace Housing Customer Services Officer: Shape Local Homes in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Customer Services Officer role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role is all about advising customers, don’t forget to showcase your strong communication skills in your written application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Relevant Experience: If you've got experience in customer service or administrative roles, make it shine! We love seeing how your past experiences can contribute to delivering excellent service in this dynamic position.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Dover District Council
✨Know Your Stuff
Make sure you understand the role of a Housing Customer Services Officer. Brush up on local housing policies and common queries that customers might have. This will show your potential employer that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since strong communication is key for this role, practice answering common interview questions clearly and confidently. You could even role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts.
✨Showcase Your Customer Service Experience
Think of specific examples from your past experiences where you provided excellent customer service or resolved conflicts. Be ready to share these stories during the interview to demonstrate your skills in action.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the council's approach to housing services or their commitment to diversity and inclusion. This not only shows your interest but also helps you gauge if the organisation aligns with your values.
