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For Companies At a Glance
- Tasks: Be the first point of contact for housing queries and provide excellent customer service.
- Company: Join Dover District Council, dedicated to delivering top-notch public services.
- Benefits: Enjoy a supportive environment, generous leave, and discounts at local leisure centres.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSE English and Maths Grade C or above; strong communication and customer service skills.
- Other info: Flexible working environment with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
This role is based in the council's main offices, where you and your team provide the first point of contact for visitors, offering support both in person and by phone. Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel.
As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about.
The Role & Responsibilities
Dover District Council are committed to delivering an excellent customer focused, housing management service. To help us achieve this, we are looking to recruit a dynamic, skilled and high performing individual who shares our commitment to delivering excellence across the housing sector. Housing matters. You can help make the difference.
- The Housing Customer Services Officer will be the first point of customer contact for the DDC Housing Management Team.
- Advise on a range of housing and property services queries using a variety of communication methods and taking ownership and responsibility for resolving at the first point of contact.
- Fielding calls from residents and providing central administrative support to the housing management team by ensuring prompt and appropriate action is taken on a variety of housing management queries.
- Undertake key administration services and transactional work associated with customer and business needs to support multiple service areas within DDC Housing Management Team.
- An ability to communicate clearly and effectively with customers, both in written and verbal form, adapting style and approach to meet the needs of a diverse community.
- Excellent customer service skills with the ability to persuade and influence others.
- Transactional administration experience.
- Negotiation skills with the ability to persuade and influence others.
- Proficient in the use of IT systems including Word, Outlook and Excel.
- Ability to work under pressure and to tight deadlines.
- Ability to prioritise tasks and manage workload by effective time management.
- Ability to identify when customers need additional support.
- GCSE English and Maths Grade C or above (Grades 4 - 9) or equivalent.
What Can We Offer?
We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, subject to eligibility criteria such as:
- Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension.
- Generous annual leave provision.
- Discount scheme including reduced membership rates at the local leisure centre.
- On-site parking (site dependent).
- Cycle2Work scheme.
- Generous Salary Sacrifice Car Scheme.
Due to the nature of this role the successful applicant will be required to undertake a Basic DBS check as part of their pre-employment clearances.
Housing Customer Services Officer in Dover employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Services Officer in Dover
✨Tip Number 1
Get to know the council's values and mission. When you walk into that interview, show us how your passion for customer service aligns with their commitment to putting residents first. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, we want to see you shine in both verbal and written forms. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples where you've resolved issues quickly and effectively. We love candidates who can take ownership and make a difference right from the start!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Dover District Council.
We think you need these skills to ace Housing Customer Services Officer in Dover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Housing Customer Services Officer role. We want to see how you can contribute to our mission of delivering excellent customer service in housing management.
Show Off Your Communication Skills: Since this role involves a lot of interaction with residents, it's crucial to demonstrate your ability to communicate clearly and effectively. Use examples in your application that showcase your verbal and written communication prowess.
Highlight Your Customer Service Experience: We’re looking for someone who excels in customer service. Share specific instances where you've successfully resolved customer queries or provided support, as this will show us you're the right fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dover District Council
✨Know Your Stuff
Familiarise yourself with Dover District Council's housing services and recent initiatives. Being able to discuss their projects, like affordable housing and regeneration schemes, shows your genuine interest and helps you stand out.
✨Show Off Your Customer Service Skills
Prepare examples of how you've successfully handled customer queries in the past. Think about situations where you resolved issues at the first point of contact, as this is key for the Housing Customer Services Officer role.
✨Practice Clear Communication
Since you'll be dealing with a diverse community, practice explaining complex information in simple terms. Role-play with a friend or family member to enhance your verbal and written communication skills.
✨Time Management is Key
Be ready to discuss how you prioritise tasks and manage your workload under pressure. Share specific strategies you've used in previous roles to meet tight deadlines while maintaining quality service.
