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- Tasks: Support the Strategic Housing team in developing policies and engaging with tenants.
- Company: Join Dover District Council, dedicated to enhancing public services and community well-being.
- Benefits: Enjoy flexible working, healthcare membership, generous leave, and discounts at local leisure centres.
- Why this job: Be part of a passionate team driving affordable housing and making a real impact in the community.
- Qualifications: Experience in admin or customer service, strong communication skills, and GCSEs in English and Maths required.
- Other info: A full UK driving licence is needed for this role.
The predicted salary is between 28800 - 43200 £ per year.
Dover District Council has an exciting agenda to deliver first class public services, putting our residents at the heart of everything we do. From building new, affordable homes to exciting regeneration schemes. A career with Dover District Council offers you the opportunity to excel. As an employer, Dover District Council is proud to provide a supportive, friendly, diverse and flexible working environment in which our employees can thrive. We have a team of enthusiastic employees, delivering services they are passionate about. This is an exciting time to be part of the Council, as we drive forward our ambitious programme to increase affordable housing throughout the district and improve the services we deliver to and for our tenants. The Role & Responsibilities: The Assistant Strategic Housing Officer sits within the Strategic Housing team, which oversees the development of the Council’s housing policies and strategies, affordable housing enabling and the tenant engagement service. The role will provide all round dedicated support to the Strategic Housing Team focusing on the delivery of the Council’s tenant engagement service, housing policy and strategy development and affordable housing enabling. Who We Are Looking For: If you have an interest housing and want to help improve the services we deliver to our tenants, we want to hear from you! We are looking for someone who has: Experience of working in an administrative or customer service occupation. An ability to communicate clearly and build relationships with tenants, residents, and staff, both written and verbal, adapting style and approach to meet the needs of a diverse community. Excellent customer service skills. Proficient use of IT systems including Word, Outlook and Excel. The ability to work under pressure, prioritise takes and manage workload by effective time management. The ability to work independently, and within a professional and multi-occupational team / environment. GCSE English and Maths Grade C or above (Grades 4-9) or equivalent. What Can We Offer? We can provide a friendly and supportive environment for you to excel in. We also offer several employee benefits, such as: Benenden Healthcare Membership and access to an Employee Assistance Programme. An Opt-in Local government pension scheme with the opportunity for staff to make advanced, voluntary contributions (AVCs) to top up their pension. A generous annual leave provision. A discount scheme including reduced membership rates at the local leisure centre. On-site parking. Cycle2Work scheme. Generous Salary Sacrifice Car Scheme. A full, clean and valid UK drivers license and use of a motor vehicle for business use is required for this role. The quality of your application will be considered as part of the recruitment process. What Next? If you would like a further discussion about the post then please contact Perry DeSouza, Strategic Housing Manager at perry.desouza@dover.gov.uk or on 01304 872137. #J-18808-Ljbffr
Assistant Strategic Housing Officer employer: Dover District Council
Contact Detail:
Dover District Council Recruiting Team
perry.desouza@dover.gov.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Strategic Housing Officer
✨Tip Number 1
Familiarise yourself with Dover District Council's current housing policies and strategies. Understanding their goals and challenges will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who have experience with local councils. Attend relevant events or join online forums to gain insights and potentially get referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully resolved issues or improved services, as this aligns closely with the role's focus on tenant engagement.
✨Tip Number 4
Showcase your IT skills by being ready to discuss how you've used tools like Word, Outlook, and Excel in previous roles. Consider preparing a brief demonstration of your proficiency if asked during the interview.
We think you need these skills to ace Assistant Strategic Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Strategic Housing Officer position. Tailor your application to highlight how your skills and experiences align with what Dover District Council is looking for.
Highlight Relevant Experience: Emphasise any previous administrative or customer service experience you have. Provide specific examples of how you've communicated effectively and built relationships in diverse environments, as this is crucial for the role.
Showcase IT Proficiency: Mention your proficiency in IT systems, particularly Word, Outlook, and Excel. If you have any relevant certifications or experiences that demonstrate your IT skills, be sure to include them in your application.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about housing and how you can contribute to improving services for tenants. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at Dover District Council
✨Show Your Passion for Housing
Make sure to express your genuine interest in housing and community services during the interview. Share any relevant experiences or projects that demonstrate your commitment to improving tenant services and affordable housing.
✨Demonstrate Strong Communication Skills
Since the role requires clear communication with tenants and staff, prepare examples of how you've effectively communicated in previous roles. Highlight your ability to adapt your communication style to meet the needs of diverse audiences.
✨Highlight Your Customer Service Experience
Be ready to discuss your experience in customer service or administrative roles. Provide specific examples of how you've handled challenging situations and ensured a positive experience for customers or clients.
✨Prepare for Time Management Questions
The ability to manage workload and prioritise tasks is crucial for this role. Think of instances where you've successfully managed multiple responsibilities under pressure, and be prepared to share these examples during the interview.
