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- Tasks: Provide technical support and maintenance for innovative product identification solutions.
- Company: Join Markem-Imaje, a leader in product traceability and identification.
- Benefits: Enjoy a company car, performance bonuses, and growth opportunities.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: Full UK Driving License and problem-solving skills; engineering certifications are a plus.
- Other info: Hybrid work arrangement with a focus on customer satisfaction and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Technical Service Engineer
Location: Manchester, GB
Work Arrangement: Hybrid
Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role:
As Technical Service Engineer you will be a part of our technical service team, providing technical support to our local customers. You will have an opportunity to develop your professional career in a highly professional environment with innovative equipment.
What you will do:
- Perform pre-installations, installations and maintenance activity
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance (serial number, ink, counter value, functional location), reverse flow, billing block code, billing request confirmation
- Actively promote and sell M-I service products to our customers, improving the up-time of the application and maximizing M-I sales results in addition to ensuring the highest level of customer satisfaction
- Work in partnership with the sales teams to assist with sales revenue targets and revenue growth
- Travel to customers site within your regional area along with occasional travel nationally to attend training events and meetings
What you need to have:
- Full UK Driving License
Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
Proficient in managing multiple tasks simultaneously without compromising quality
Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
In-depth knowledge of technical products, particularly those similar to MI\\\’s product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
You’ll only be the right candidate if you are aligned to our values and culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you
#LI-DNI #SWE
Work Arrangement :Hybrid
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .
This position may be located in :EMEA : United Kingdom : Manchester : Manchester
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Technical Service Engineer employer: Dover Corporation
Contact Detail:
Dover Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Markem-Imaje on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can talk confidently about the products and services Markem-Imaje offers. Show them you’re not just a candidate, but a potential asset!
✨Tip Number 3
Practice your problem-solving skills! As a Technical Service Engineer, you'll need to diagnose issues on the spot. Try some mock scenarios with friends or family to get comfortable thinking on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Markem-Imaje.
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Engineer role. Highlight relevant experience and skills that match what we're looking for, like your technical expertise and problem-solving abilities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you align with our values at Markem-Imaje. Keep it concise but impactful!
Showcase Your Technical Skills: In your application, don't forget to showcase any certifications or technical knowledge you have, especially if it's related to our product range. This will help us see how you can contribute to our team.
Apply Through Our Website: We encourage you to apply through our official website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Dover Corporation
✨Know Your Tech
Make sure you brush up on the technical products similar to those offered by Markem-Imaje. Familiarise yourself with their inkjet, thermal transfer, and laser systems. Being able to discuss these in detail will show your genuine interest and understanding of the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to assess situations and provide effective solutions.
✨Emphasise Customer Focus
Since customer satisfaction is key for this role, think of instances where you've gone above and beyond for a client. Be ready to discuss how you can promote and sell service products while ensuring high levels of customer satisfaction.
✨Be Ready to Discuss Teamwork
Collaboration with sales teams is part of the job, so prepare to talk about your experience working in teams. Highlight how you’ve contributed to achieving sales targets or improved processes through teamwork, as this aligns with their values of respect and valuing people.
