Field Service Technician II

Location: Skelmersdale, GB

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They are the heart of our company. As an employee, our promise to you is that you will work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you.

Position Summary:

Field-based technician responsible for measure checking, conducting site surveys & risk assessments and installing/maintaining pc-based data monitoring kiosk equipment on Petrol Retail Forecourts and other fuel dispensing locations in the UK and Ireland. Helping to ensure that our customers' sites are operating safely and are compliant with a variety of legislation and standards. Part of the Field Services team providing reactive support for our team of data analysts based in Skelmersdale, Lancashire, giving them visibility of real-time data through our data-logging device, and following up on their investigations into potential fuel losses by carrying out visual inspections and pump measure checks. Accuracy and attention to detail are crucial to success in this role.

Field Service Technicians are highly self-motivated individuals who work with the highest standards in both health & safety, and customer service. As the 'face of the business for many of our customers they are high profile ambassadors for the company at all times and key to building excellent relationships with colleagues and customers alike. All work will be scheduled and supported by our Field Services team and our HSQE (Health, Safety, Quality, Environment) team, both based in Skelmersdale, Lancashire. You will be given the use of a fully equipped company van, which you will have sole use of for completing site visits (business use only), and intrinsically safe tablet pc and mobile phone.

Key Responsibilities:

• Completing site inspections / surveys & risk assessments on petrol forecourts
• Conducting 'Loss Investigations' & 'Meter Calibration Audits' through physical checks and providing summary reports of your findings;
• Work within the Health & Safety framework set by the company and our clients;
• Deliver service excellence to the customer by conducting all site visits in accordance with agreed procedures;
• Communicate and engage with office-based Field Services support team;
• Act as an ambassador for the company and enhance the company name and brand by commitment to our core values;
• Complete training on new tasks as appropriate, and keep existing skills & knowledge up to date through refresher modules provided by the company;
• Successfully obtain/maintain a SPA Safety Passport by attending courses;
• Actively seek to enhance your knowledge and skills by engaging with colleagues and supervisors;
• Encourage, support and assist fellow team members to build a strong team ethic;
• Take part in trials of new services, equipment or ways of working as required;
• Special assignments as needed or required.

Candidate Experience and Qualifications:

• A full, Valid UK Driving Licence
• Knowledge of petrol forecourt operation
• A valid UKPIA SPA Passport is a requirement, but full training will be provided for anyone who does not hold one
• Previous experience of delivering excellent service in a customer-facing role
• Computer literacy – MS Word, MS Excel, bespoke software
• The ability to work on their own and as part of a team
• The ability to effectively & clearly communicate in English
• Practical experience of working with fuel and/or on petrol forecourts in a similar role
• Any experience of installing/troubleshooting/repairing computer/telecoms equipment – Ideally gauges and/or Point of Sale and/or data logging devices/ cat5e cabling
• Practical experience of conducting risk assessments

Essential Functions:

• The ability to perform the essential functions is a requirement of the job. Reasonable adjustments may be used to meet these requirements.
• Ability to work on their own and as part of a team;
• Ability to travel out of local area and stay at company provided accommodation overnight when required;
• Ability to work in excess of 9.6 hours per day;

Benefits:

Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including paid holidays per calendar year, paid vacation days beginning at [XX] hours annually, paid sick leave hours annually or as provided under state and local paid sick leave laws, paid time off beginning at [XX] hours annually; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply.