At a Glance
- Tasks: Install, service, and repair cutting-edge equipment while providing top-notch customer support.
- Company: Join Markem-Imaje, a leader in product identification and traceability solutions.
- Benefits: Enjoy a company car, performance bonuses, and growth opportunities in a dynamic environment.
- Other info: Work in a supportive culture that values ethics, trust, and respect.
- Why this job: Make a real impact by solving technical challenges and building strong customer relationships.
- Qualifications: Experience in field service with strong troubleshooting skills; electrical/mechanical knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Location: Chester, GB
Work Arrangement: Hybrid
Markem-Imaje is a trusted manufacturer of product identification and traceability solutions, offering a full range of inkjet, thermal transfer, laser, print and label application systems. We deliver fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
The Role: As a Technical Service Engineer you will be part of our technical service team, providing technical support to our local customers. This is a field-based role covering customers in North West England.
What you will do:
- Perform installation, commissioning, service and repair of our equipment
- Perform training, both internally and externally where needed
- Complete service reports accurately, noting time confirmation, spare part usage, tasks performed, service product, fault/solution codes, installed base data maintenance, reverse flow, billing block code, billing request confirmation
- Actively promote M-I service products to our customers
- Travel to customers’ sites within your regional area, with occasional national travel for training events and meetings
- Build strong relationships with our customers by delivering first-class customer service
- Attend technical training to continuously develop product knowledge and skills
What you need to have:
- Experience as a Field Service Engineer or Technical Service Engineer in the industrial or manufacturing sectors, with a strong focus on Electrical/Mechanical technical troubleshooting
- Full UK driving license
- Proven ability to assess technical situations, diagnose issues, and provide proactive, effective solutions
- Skilled in adhering to procedures while efficiently managing time and tasks in a dynamic environment
- Proficient in managing multiple tasks simultaneously without compromising quality
- Certifications in Electrical/Mechanical Engineering, Networking, Software, or related fields are a plus, though not required
- In-depth knowledge of technical products, particularly those similar to MI's product range, is an advantage but not essential
What we offer:
- Company car
- Performance based yearly merit increase
- Growth opportunities & international environment
Values and Culture:
- Winning through customers
- High ethical standards, openness and trust
- Expectations for results
- Respect and value people
All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
Technical Service Engineer in Chester employer: Dover Corporation
Dover Corporation is an exceptional employer that values its employees and fosters a supportive work culture in the heart of Glasgow. With a focus on professional development, this role offers opportunities for growth within a dynamic team during an exciting period of change. Employees benefit from a collaborative environment and the chance to make a meaningful impact in a leading manufacturing setting.
