Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage communication, schedule appointments, and provide emotional support to pet owners.
- Company: Join CVS Vets, a leading veterinary group dedicated to putting pets first.
- Benefits: Enjoy competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career progression with training opportunities in a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We are on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at our Dovecote Veterinary Hospital.
Role Details
- Location: To be based at our Hospital in Castle Donington - 5 Delven Lane, Castle Donington, Derby, DE74 2LJ
- Contract: Permanent
- Hours: 35 hours per week
- Shift Pattern: Monday - Friday with shifts between 08:00 - 19:00 and a share in the Saturday rota
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you’ll gain the knowledge and confidence to deliver top-tier client service and advance your career with us. CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve. Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Veterinary Receptionist - 35 hours per week employer: Dovecote Veterinary Hospital (Castle Donington)
Contact Detail:
Dovecote Veterinary Hospital (Castle Donington) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist - 35 hours per week
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CVS Vets and their mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and how it relates to being a Veterinary Receptionist.
✨Tip Number 3
Show your passion for animals! During the interview, share personal stories about your love for pets and any relevant experiences. This will help you stand out as a candidate who truly cares about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join our supportive community at CVS Vets.
We think you need these skills to ace Veterinary Receptionist - 35 hours per week
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us you're the perfect fit for our team.
Tailor Your CV: Make sure your CV highlights your previous receptionist experience and any customer service skills. We want to see how your background aligns with the role of a Veterinary Receptionist, so don’t hold back!
Be Professional Yet Personable: In your cover letter, strike a balance between professionalism and warmth. Remember, we’re looking for someone who can handle emotional situations with grace while making clients feel valued and welcomed.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets.
How to prepare for a job interview at Dovecote Veterinary Hospital (Castle Donington)
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to discuss pet care, behaviour, and health will show your passion for animals and help you connect with the interviewers.
✨Practice Your Communication Skills
Since you'll be handling calls and interacting with clients, practice clear and friendly communication. Role-play with a friend to simulate client interactions, focusing on empathy and professionalism.
✨Showcase Your Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. Highlight situations where you handled difficult clients or resolved issues effectively, as this is crucial in a veterinary setting.
✨Familiarise Yourself with the Practice
Research CVS Vets and Dovecote Veterinary Hospital before the interview. Understanding their mission and values will help you align your answers with what they’re looking for, showing that you’re genuinely interested in joining their team.
