At a Glance
- Tasks: Deliver first-class customer service and manage resident experiences in a vibrant community.
- Company: Join a leading global Real Estate Agency with a focus on community engagement.
- Benefits: Competitive salary, discretionary bonus, and flexible working hours.
- Other info: Enjoy a dynamic work environment with opportunities to grow and connect.
- Why this job: Be the heart of a new residential development and create memorable experiences for residents.
- Qualifications: Strong customer service skills and a positive, can-do attitude are essential.
The predicted salary is between 31500 - 31500 £ per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new residential Build-to-Rent development in West London compromising of 270+ apartments. You will be responsible for providing onsite property management services, delivering first-class customer experience.
You will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. The successful candidate will be a good team player with strong organisational and communication skills, have the ability to work under pressure and a willingness to learn. A self-motivated individual, that is able to demonstrate reliability, flexibility and initiative.
Responsibilities- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting in line with procedures.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
- Strong customer service ethic / background within the property industry.
- Positive, can do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and Social media savvy.
- Experience in undertaking viewings would be an advantage.
Salary: £31,500 per annum + Discretionary Bonus.
BTR Resident Experience Assistant in Slough employer: Dove & Hawk
Join a globally established Real Estate Agency as a BTR Resident Experience Assistant in West London, where you will thrive in a vibrant work culture that prioritises exceptional customer service and community engagement. With competitive remuneration, a discretionary bonus, and opportunities for personal growth through hosting resident events and liaising with the local community, this role offers a rewarding career path in a dynamic environment. Embrace the chance to be part of a supportive team that values your contributions and fosters a sense of belonging among residents and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land BTR Resident Experience Assistant in Slough
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace BTR Resident Experience Assistant in Slough
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the BTR Resident Experience Assistant role at Dove & Hawk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk.
