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- Tasks: Lead a team to create exceptional resident experiences in a luxury development.
- Company: Join a leading global Real Estate consultancy with a focus on community building.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work environment.
- Why this job: Make a real impact by enhancing resident satisfaction and community connections.
- Qualifications: Management experience in property or luxury residential and strong customer service skills.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 40000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences and building strong communities? A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham. In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.
What you’ll be doing:
- Leading front-of-house operations and delivering outstanding resident service
- Welcoming new residents, managing move-ins/move-outs, and conducting welcome tours
- Handling resident enquiries, feedback, and maintenance requests with a solutions-focused mindset
- Organising engaging resident events and building strong community connections
- Building excellent relationships with contractors, suppliers, and local partners
- Ensuring 100% compliance, brand standards, and smooth day-to-day operations
- Driving additional resident perks, discounts, and revenue opportunities
- Supporting the team to maximise resident satisfaction and Net Operating Income
What we’re looking for:
- Previous management experience in property or luxury residential (ideally)
- Strong customer service ethos with a genuine passion for people
- Ability to think on your feet and make smart decisions
- Excellent communication skills (written and verbal)
Resident Experience Manager employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property and luxury residential sectors. Attend local events or join online forums where you can connect with industry professionals. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service shine through. Share stories that highlight your experience in creating exceptional resident experiences and building communities.
✨Tip Number 3
Be proactive! If you see a property or company you love, don’t wait for them to post a job. Reach out directly and express your interest. A well-timed email can make all the difference!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for delivering exceptional customer experiences in your application. We want to see that you genuinely care about building strong communities and creating a fantastic resident journey.
Tailor Your CV: Don’t just send out the same CV for every job. Highlight your relevant experience in property management or luxury residential roles, and showcase how your skills align with what we’re looking for in a Resident Experience Manager.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve handled resident enquiries or organised events in the past, and let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Dove & Hawk
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent projects. Understanding their approach to resident experience will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you’ve delivered exceptional customer service. Highlight how you handled challenges and created positive outcomes, as this role is all about building strong relationships with residents.
✨Demonstrate Leadership Qualities
As a Resident Experience Manager, you’ll be leading a team. Be ready to discuss your management style and how you motivate others. Share stories that illustrate your ability to lead by example and foster a collaborative environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming resident events, or how they measure resident satisfaction. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.