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- Tasks: Support residents with inquiries and manage front desk operations.
- Company: Join a globally recognized Real Estate Agency in a vibrant Manchester location.
- Benefits: Earn £15 per hour with flexible 4 on 4 off shifts and holiday breaks.
- Why this job: Gain valuable customer service experience in a dynamic environment while making residents feel at home.
- Qualifications: Previous customer service experience in hospitality or property is a must.
- Other info: This is a temporary role with potential for extension; start ASAP!
Temporary Resident Experience Assistant – Manchester – £15 per hour My client, a globally established Real Estate Agency, are currently seeking a Resident Experience Assistant to provide onsite front desk support on a rolling temporary basis to cover sick leave.You will be assisting the lettings and property services team on a stunning build-to-rent development in Manchester. You will provide front of house support. Duties: Dealing with resident enquires Answering the phone and handling queries Ensuring the parcel room is running efficiently Assisting within any ad hoc administration Handling bin rotations Assisting with inventory duties where needed Hours: This is a 4 on 4 off shift pattern working 7am to 5pm OR 9am to 7pm (when working 4 shifts, you will be allocated the same working hours for each shift). Christmas shut down hours; no work on Christmas Day, Boxing Day, and New Years Day Experience Required: Previous customer service experience required within Customer Service roles, Hospitality or Property. Availability You will need to be available to start ASAP.This is a temporary work is rolling so it could last 1 month or extend. Dove & Hawk is acting as an Employment Business in relation to this vacancy. …
Resident Experience Assistant employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Assistant
✨Tip Number 1
Make sure to highlight your previous customer service experience during the interview. Think of specific examples where you successfully handled resident inquiries or resolved issues, as this will demonstrate your capability for the Resident Experience Assistant role.
✨Tip Number 2
Familiarize yourself with the property management industry and current trends in the rental market. This knowledge can help you engage in meaningful conversations during your interview and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare to discuss your availability clearly, especially since this position requires immediate start and a specific shift pattern. Being flexible and ready to adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Practice your communication skills, as you'll be dealing with residents and handling phone queries. Being articulate and friendly can set you apart from other candidates and leave a positive impression.
We think you need these skills to ace Resident Experience Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure to highlight your previous customer service experience, especially in roles related to hospitality or property. Use specific examples that demonstrate your ability to handle resident inquiries and manage front desk responsibilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Resident Experience Assistant role. Mention your availability to start ASAP and your willingness to work the specified shift patterns. Show how your skills align with the duties listed in the job description.
Highlight Relevant Skills: Emphasize skills that are crucial for this position, such as communication, organization, and problem-solving. Mention any experience you have with handling queries over the phone and managing administrative tasks.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dove & Hawk
✨Show Your Customer Service Skills
Since this role requires previous customer service experience, be prepared to share specific examples of how you've successfully handled resident inquiries or resolved issues in past roles. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Your Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle phone queries and ensure that residents feel heard and valued.
✨Familiarize Yourself with the Property
Research the build-to-rent development and understand its features and amenities. This knowledge will help you answer questions confidently and show your genuine interest in the role and the company.
✨Be Ready for Shift Work
Since the job involves a 4 on 4 off shift pattern, be prepared to discuss your availability and flexibility. Emphasize your willingness to adapt to different working hours and your understanding of the importance of reliability in this role.
