At a Glance
- Tasks: Deliver exceptional service to residents and manage community events in a luxury apartment setting.
- Company: Leading global Real Estate Agency with a focus on resident experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team and make a real difference in residents' lives.
- Why this job: Be the face of a vibrant community and enhance residents' living experience.
- Qualifications: Strong customer service skills and event planning experience preferred.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments. You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum.
For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.
QC Inspection Assistant in London employer: Dove & Hawk
Join a globally established and leading Real Estate Agency in Birmingham, where you will be part of a dynamic team dedicated to delivering exceptional service in a brand-new luxury residential development. With a strong focus on employee growth and a vibrant work culture, you will have the opportunity to engage with residents, organise community events, and contribute to a welcoming environment, all while enjoying competitive benefits and a supportive atmosphere that prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land QC Inspection Assistant in London
✨Tip Number 1
Get to know the company culture! Research their values and mission, and think about how you can align your personality and skills with what they stand for. This will help you connect better during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. This could give you insider info that might just set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and event management. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace QC Inspection Assistant in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients or residents in the past, so share those stories that showcase your warm and friendly personality!
Be Organised and Meticulous:Since the role involves a lot of coordination and organisation, let us know about your organisational skills. Mention any tools or methods you use to keep things running smoothly, as this will show us you're ready to handle the responsibilities of the job.
Get Creative with Events:If you've got experience in arranging events, don’t hold back! Share your ideas or past successes in creating community feel through events. We love creativity, so let us see how you can bring residents together in fun and engaging ways.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Dove & Hawk
✨Know Your Customer Service Basics
Since the role revolves around providing first-class customer service, brush up on your customer service principles. Think about examples from your past experiences where you went above and beyond for a client or resolved a tricky situation. This will show that you understand the importance of resident satisfaction.
✨Show Off Your Event Planning Skills
The job involves organising and hosting events, so be ready to discuss any relevant experience you have. Prepare a couple of examples of events you've planned or contributed to, highlighting your organisational skills and creativity. This will demonstrate your ability to enhance community engagement.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a maintenance issue or managing a resident complaint. Think through potential scenarios and how you would approach them, showcasing your problem-solving skills and calm demeanour under pressure.
✨Familiarise Yourself with Social Media Tools
As the role requires keeping residents updated via social media, make sure you're comfortable discussing platforms like Instagram and tools like Canva. If you have any experience creating content or managing social media accounts, be ready to share that. It’ll show you’re tech-savvy and can engage with the community effectively.
