At a Glance
- Tasks: Deliver exceptional customer service and organise engaging community events for residents.
- Company: Leading global Real Estate Agency with a focus on luxury living.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a supportive team and enjoy a fun, engaging workplace.
- Why this job: Be the heart of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a positive, can-do attitude.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments. You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum
For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.
QC Assistants in London employer: Dove & Hawk
Join a globally established and leading Real Estate Agency as a Resident Experience Assistant in Birmingham, where you will be part of a vibrant team dedicated to delivering exceptional service in a brand-new luxury residential development. With a strong focus on community engagement and personal growth, the company offers a supportive work culture, opportunities for professional development, and the chance to make a meaningful impact on residents' lives through innovative events and initiatives. Enjoy a competitive salary of £30,000 per annum while working in an environment that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land QC Assistants in London
✨Tip Number 1
Get to know the company culture! Research the real estate agency and their values. When you walk in for an interview, show them you understand their mission and how you can contribute to creating that exceptional resident experience.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for residents, think of scenarios where you might need to handle tricky situations. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Show off your event planning skills! If you've organised events before, prepare to discuss them in detail. Share how you engaged participants and created a community feel, as this is key for the Resident Experience Assistant role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace QC Assistants in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients in the past, as this role is all about providing first-class service to residents.
Be Creative with Your Events Experience:If you've organised events before, let us know! Share specific examples of what you did and how it brought people together. We love a good community vibe, so show us your flair for creating memorable experiences.
Keep It Professional Yet Friendly:Your written application should reflect your warm and friendly personality. Use a professional tone but don’t be afraid to let your character shine through. We’re looking for someone who can connect with residents easily!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Dove & Hawk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Experience Assistant. Familiarise yourself with the key tasks like customer service, event organisation, and property management. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle complaints and create a welcoming atmosphere for residents and visitors.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various situations, such as managing resident complaints or organising events. Think of scenarios in advance and prepare your responses, focusing on your problem-solving skills and positive attitude.
✨Engage with the Community Aspect
This role involves creating a community feel, so be prepared to discuss your ideas for resident engagement and events. Show your passion for building relationships and enhancing the living experience for residents, which will set you apart from other candidates.
