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- Tasks: Support a vibrant residential community by managing tenancies and ensuring excellent tenant experiences.
- Company: Join a successful property management firm with a focus on build-to-rent living.
- Benefits: Competitive salary, 10% bonus, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while developing your career in property management.
- Qualifications: Experience in lettings or tenancy progression and a strong customer service background.
- Other info: Dynamic role with opportunities for growth and a positive, engaging work culture.
The predicted salary is between 30000 - 32000 £ per year.
My client, a successful property management and build-to-rent firm, is seeking a Lettings Administrator to support their site in Southall consisting of circa 160 units. You will be working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey!
You will need to have a service-oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess the ability and skills required to maintain a fantastic level of service and focus on direct let opportunities. A positive attitude towards a changing and fast-paced environment is essential. The right person needs to be commercially savvy, enthusiastic, engaged, and friendly with the residents.
Duties:- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
- Implement and support the companies branded marketing campaigns
- Conduct viewings to prospective tenants
- Respond to email/phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Update weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)
- Process resident applications including completion of background and credit checks
- Assist with deposit protection scheme set up and releases
- Assist with preparation of check-in and check-out reports
- Assist with move in and move out customer journey procedures
- Assist with the collection of rents, ensuring collection and deposit on a timely basis
- Utilise Yardi property management system to record various transactions as required
- Utilise property management software to record transactions and run various operating reports
- Assist with market surveys and "open houses"
- Comply with regular fire safety and health and safety standards
- Assist in undertaking scheduled flat inspections and recording of same
- Day to day assistance in management of preventive and reactive maintenance
- Adhere to business operating processes, systems and standards
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
- Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager
- Previous BTR/Lettings/Tenancy Progression experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Monday to Friday 8am to 5pm OR 9am to 6pm, Saturdays on rota with a day off in lieu
Salary: £30,000 to £32,000 plus 10% discretionary bonus
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
BTR Leasing Administrator in London employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Leasing Administrator in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and mission. This way, you can tailor your responses to show how you fit right in with their vibe.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel when it’s showtime.
✨Tip Number 3
Show off your personality! Don’t just stick to the script; let your enthusiasm shine through. A friendly, engaging attitude can make a huge difference in how you’re perceived by the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and helps keep you fresh in their minds as they make their decision.
We think you need these skills to ace BTR Leasing Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BTR Leasing Administrator role. Highlight your previous experience in lettings or property management, and showcase your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've handled tenant issues or achieved targets in the past. We love a good story that shows your personality!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly. We’re looking for someone who can engage with residents and colleagues alike!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at StudySmarter!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Before the interview, make sure you understand the role of a BTR Leasing Administrator inside out. Familiarise yourself with the key responsibilities like processing lettings enquiries and conducting viewings. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing an excellent tenant journey, be ready to share examples of how you've delivered outstanding customer service in the past. Think of specific situations where you resolved issues or went above and beyond for clients, as this will demonstrate your service-oriented approach.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for questions like how you'd handle a difficult tenant or manage multiple enquiries at once. Practising your responses will help you think on your feet and showcase your problem-solving skills.
✨Bring Your Enthusiasm
A positive attitude is essential for this role, so let your enthusiasm shine through during the interview. Show that you're engaged and excited about the opportunity to work in a fast-paced environment. A warm and friendly personality can make a lasting impression!
