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- Tasks: Be the friendly face of a prestigious residential property, ensuring security and cleanliness.
- Company: Join a leading Residential Property & Asset Management firm in North West London.
- Benefits: Enjoy a competitive salary of £28,000pa plus free on-site accommodation.
- Why this job: Make a real impact in residents' lives while working in a vibrant community.
- Qualifications: 2-3 years of experience in a similar role with strong communication skills required.
- Other info: Work 5.5 days a week with a supportive team and a dynamic environment.
The predicted salary is between 28000 - 28000 £ per year.
Dove & Hawk are working exclusively with a Residential Property & Asset Management firm that is looking for a Live-In Concierge/Porter for one of their sites in North West London (NW8). They are looking for someone professional and reliable who has prior experience in a Residential Concierge/Porter role and who can create a friendly, welcoming, secure & clean environment for all residents within the building. This is an excellent opportunity for a dedicated professional to contribute to the maintenance and management of a prestigious residential property.
Duties/Functions of the role:
- Maintain accurate records in the daybook, including arrivals and departures of residents, visitors, and contractors.
- Ensure high standards of security for both residents and visitors.
- Conduct regular patrols at irregular intervals to ensure the security of the premises.
- Monitor CCTV systems and report any incidents or observations to management promptly.
- Ensure entrance lobbies and common areas remain clean, tidy, and free of debris.
- Supervise contract cleaners to ensure high cleanliness standards across the building.
- Conduct daily inspections of lifts and boilers and report defects immediately to management.
- Monitor contractors appointed by the managing agent to work in the common areas to ensure compliance with building regulations and working hours.
- Perform minor repairs in common areas and report significant defects to management.
- Provide assistance to residents, ensuring a high level of customer service and responsiveness to their needs.
- Sort and distribute mail to residents.
- Maintain thorough knowledge of fire safety procedures and assist during evacuations if necessary.
- Document contractors' visits, including their purpose, arrival, departure times, and progress on tasks.
- Assist the managing agent with coordinating the porterage schedule or overseeing the work of other part-time or weekend porters as required.
Requirements of the role:
- A minimum of 2-3 years of previous experience in a similar role.
- Strong interpersonal and communication skills.
- Ability to manage multiple tasks independently.
- Basic knowledge of building maintenance and the ability to carry out minor repairs.
- Proactive approach to problem-solving and attention to detail.
- Familiarity with fire safety procedures and emergency response.
Salary & Benefits: £28,000pa with an On-Site Studio apartment provided as part of the role.
Required working hours: 5.5 days a week: Monday to Friday 8am to 4pm; Saturday 8am to 12pm.
If you are an experienced residential Concierge/Porter and can commit to the required days & hours; apply immediately or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 11090.
Live-In Concierge employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live-In Concierge
✨Tip Number 1
Make sure to highlight your previous experience in residential concierge or porter roles during any conversations. Share specific examples of how you created a welcoming environment and maintained security, as this will resonate with the hiring team.
✨Tip Number 2
Familiarise yourself with the property management industry and current best practices in building maintenance. This knowledge can help you stand out during discussions and show your commitment to the role.
✨Tip Number 3
Demonstrate your strong interpersonal skills by preparing to discuss how you've effectively communicated with residents and managed their needs in past roles. This is crucial for a position that revolves around customer service.
✨Tip Number 4
Be proactive in asking questions about the specific responsibilities and challenges of the role during your interactions. This shows your genuine interest and helps you understand what the employer values most in a candidate.
We think you need these skills to ace Live-In Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in residential concierge or porter roles. Emphasise your interpersonal skills and any relevant building maintenance knowledge.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for providing excellent customer service. Mention specific examples of how you've created a welcoming environment in past roles.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as attention to detail, problem-solving abilities, and familiarity with fire safety procedures.
Follow Application Instructions: Ensure you follow all application instructions provided by Dove & Hawk. Include the vacancy reference number (11090) in your application to demonstrate attention to detail.
How to prepare for a job interview at Dove & Hawk
✨Showcase Your Experience
Make sure to highlight your previous experience in a similar role. Discuss specific situations where you maintained security, managed multiple tasks, or provided excellent customer service to residents.
✨Demonstrate Interpersonal Skills
Since this role requires strong communication skills, be prepared to discuss how you've effectively interacted with residents and contractors in the past. Share examples of how you resolved conflicts or addressed resident concerns.
✨Knowledge of Building Maintenance
Brush up on basic building maintenance knowledge. Be ready to talk about any minor repairs you've handled and your understanding of fire safety procedures, as these are crucial for the role.
✨Proactive Problem-Solving
Employers value a proactive approach. Prepare to share instances where you identified potential issues before they became problems and how you took initiative to resolve them efficiently.
