At a Glance
- Tasks: Manage rent payments, support landlords and tenants, and keep accounts up to date.
- Company: Respected estate agency with a fantastic reputation for client and employee care.
- Benefits: Pension scheme, private healthcare, gym discounts, and regular social events.
- Other info: Enjoy ongoing training and genuine opportunities for career progression.
- Why this job: Join a friendly team and make a real difference in property management.
- Qualifications: Experience in residential client accounting and strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Do you have experience in residential property client accounting or property management accounts within an estate agency?
Are you confident speaking with landlords and tenants, enjoy building relationships and have a proactive approach to managing rent arrears and outstanding payments?
Our client is a highly respected and established estate agency with a fantastic reputation for looking after both its clients and employees.
Based in a vibrant South West London office, you'll be joining a friendly, supportive team that genuinely enjoys working together.
Regular social events, charity initiatives and ongoing career development are all part of the culture.
Working within the Property Management team, you'll be responsible for managing outstanding rent payments, supporting landlords and tenants, and ensuring accounts remain up to date.
This is a people-focused client accounting role where strong communication skills are just as important as your attention to detail.
Your responsibilities will include
- Chasing outstanding rent payments from tenants.
- Speaking with landlords and tenants to resolve account queries.
- Negotiating realistic payment plans where appropriate.
- Minimising arrears and reducing outstanding debt.
- Liaising with overseas landlords as well as UK-based clients.
- Monitoring client accounts and maintaining accurate records.
- Responding to telephone and email enquiries professionally and efficiently.
- Working closely with the Property Management team to resolve issues quickly.
We're looking for someone who has experience within residential estate agency client accounts or property management accounting and who enjoys working with people.
You’ll ideally have
- Previous experience in residential client accounting, property management accounts or estate agency credit control.
- Excellent communication skills with confidence speaking to landlords and tenants over the phone.
- Strong organisation and attention to detail.
- The ability to handle difficult conversations professionally and positively.
- A proactive approach to resolving outstanding payments.
- Good administrative and IT skills.
- A team-focused attitude with a willingness to help colleagues when needed.
What’s on Offer?
- Pension scheme.
- Private healthcare.
- Season ticket loan.
- Discounted gym membership.
- Regular social events and charity fundraising activities.
- Supportive and experienced manager.
- Ongoing training and genuine opportunities for career progression.
- Friendly, collaborative working environment with an excellent team culture.
- #J-18808-Ljbffr
Lettings Client Accountant employer: Dove & Hawk
Dove & Hawk is an exceptional employer that values its employees by fostering a collaborative and supportive work culture in Swansea. With a focus on professional growth, the company offers ample opportunities for career advancement while managing a diverse portfolio of over 2000 units. The hybrid work model provides flexibility, making it an ideal workplace for those seeking a meaningful and rewarding career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Client Accountant
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Client Accountant
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Client Accountant role at Dove & Hawk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk.
