At a Glance
- Tasks: Support lettings and property management for a vibrant residential development in Southall.
- Company: Dynamic property management firm with a focus on tenant satisfaction.
- Benefits: Competitive salary, bonus potential, and a supportive team environment.
- Other info: Opportunity for career growth in a thriving industry.
- Why this job: Join a fast-paced team and make a positive impact on residents' lives.
- Qualifications: Experience in lettings or tenancy progression and strong customer service skills.
The predicted salary is between 30000 - 32000 € per year.
My client, a successful property management and build-to-rent firm are seeking a Lettings Administrator to support their site in Southall consisting of circa 160 units. You will be working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey!
You will need to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate will have a positive attitude towards a changing and fast based environment is essential alongside being commercially savvy, enthusiastic, engaged and friendly with the residents.
Duties:- Process and respond to lettings enquiries in a timely manner
- Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
- Implement and support the companies branded marketing campaigns
- Conduct viewings to prospective tenants
- Respond to email / phone enquiries in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
- Update of weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)
- Process resident applications including completion of background and credit checks
- Assist with deposit protection scheme set up and releases
- Assist with preparation of check-in and check-out reports
- Assist with move in and move out customer journey procedures
- Assist with the collection of rents, ensure collection and deposit on a timely basis
- Utilise Yardi property management system to record various transactions as required
- Utilise property management software to record transactions and run various operating reports
- Assist with market surveys and “open houses”
- Comply with regular fire safety and health and safety standards
- Assist in undertaking scheduled flat inspections and recording of same
- Day to day assistance in management of preventive and reactive maintenance
- Adhere to business operating processes, systems and standards
- Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
- Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager
- Previous BTR/Lettings/Tenancy Progression experience required
- Strong Customer Service background
- Ability to think on their feet and make considered decisions with a common-sense approach
- Outgoing, warm and friendly personality with a positive attitude
- Organised, meticulous and tenacious
- Excellent written and spoken communication
- IT literate and Social Media savvy
- Strong financial management skills
Working Hours: Monday to Friday 8am to 5pm OR 9am to 6pm, Saturdays on rota with a day off in lieu
Salary: £30,000 to £32,000 plus 10% discretionary bonus
Lettings Administrator in Kingston upon Hull employer: Dove & Hawk
Join a dynamic and supportive team at a leading property management firm in Southall, where your contributions as a Lettings Administrator will be valued and rewarded. With a focus on excellent tenant experiences, you'll benefit from a collaborative work culture that encourages professional growth and offers competitive compensation, including a 10% bonus. Embrace the opportunity to thrive in a fast-paced environment while making a meaningful impact on residents' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Administrator in Kingston upon Hull
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and how they operate. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to a positive tenant journey.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Administrator in Kingston upon Hull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lettings Administrator role. Highlight your previous experience in property management or lettings, and showcase your customer service skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've handled tenant issues or contributed to a successful lettings process in the past. We love a good story!
Show Off Your Communication Skills:As a Lettings Administrator, you'll need to communicate effectively with residents and team members. Make sure your written application reflects your excellent communication skills. Keep it clear, concise, and friendly – just like we do at StudySmarter!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Before the interview, make sure you understand the lettings process inside out. Familiarise yourself with common terms and practices in property management, especially those related to tenant journeys. This will show your potential employer that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role is all about providing an excellent tenant experience, be ready to share examples of how you've handled customer service situations in the past. Think of specific instances where you turned a negative experience into a positive one, as this will highlight your service-oriented approach.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with a difficult tenant or managing multiple enquiries at once. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will demonstrate your readiness for the fast-paced environment.
✨Dress the Part and Be Yourself
While it's important to look professional, don't forget to let your personality shine through. The company is looking for someone friendly and engaging, so be warm and approachable during the interview. A good balance of professionalism and authenticity can make a lasting impression.
