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- Tasks: Lead onboarding, build client relationships, and translate feedback into actionable insights.
- Company: Fast-growing UK PropTech startup revolutionising property management with AI.
- Benefits: Competitive salary, equity, and benefits in a high-impact role.
- Why this job: Make a tangible impact in the exciting world of AI and PropTech.
- Qualifications: 2-4 years in client-facing B2B SaaS and strong communication skills.
- Other info: Join a collaborative team and shape the future of property management.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing UK PropTech company building an AI-powered operating system for property management. Designed to autonomously handle tenant communications, maintenance coordination, compliance, and admin tasks — freeing property teams to focus on growth and relationships. Live with clients across the UK and scaling rapidly.
We are helping them hire a Customer Success Manager to own onboarding, drive adoption, and deliver measurable client value.
Key responsibilities:- Lead end-to-end onboarding: discovery, integrations, training, go-live
- Build trusted long-term client relationships
- Translate customer feedback into actionable insights for Product, Engineering, AI & Sales
- Troubleshoot configuration, APIs, data flows & integrations
- 2–4 years in client-facing B2B SaaS (CSM, TAM, Solutions Engineer, Implementation, etc.)
- Proven ownership of client lifecycle & value delivery
- Comfort with technical concepts (APIs, integrations, data flows, basic troubleshooting)
- Excellent communication: explain complex features to non-technical users & turn feedback into clear product input
- Collaborative mindset & interest in PropTech / real estate
Shape the future of UK property management with AI. High-impact role at a high-growth startup. Competitive salary + equity + benefits.
If you’re energised by AI, love turning customers into raving fans, and want to make a tangible impact in PropTech — Apply now!
Customer Success Manager employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in the PropTech space on LinkedIn or at industry events. We can’t stress enough how valuable personal connections can be in landing that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to client onboarding and relationship building. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your technical know-how! Brush up on APIs, integrations, and data flows so you can impress during discussions. We want you to demonstrate that you can handle the tech side of things while keeping clients happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so let’s get you that dream job!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in client-facing B2B SaaS and how you've driven value for clients in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since you'll be explaining complex features to non-technical users, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can make technical concepts accessible.
Highlight Your Technical Comfort: Mention any experience you have with APIs, integrations, and data flows. We’re looking for someone who can troubleshoot and understand these concepts, so don’t shy away from showcasing your technical know-how in your written application.
Express Your Passion for PropTech: Let us know why you're excited about the PropTech industry and how you see AI shaping its future. A genuine interest in the field will help your application stand out, so share your thoughts and enthusiasm in your cover letter!
How to prepare for a job interview at Dove & Hawk
✨Know Your Product Inside Out
Before the interview, make sure you understand the AI-powered operating system and how it benefits property management. Familiarise yourself with its features, especially those related to tenant communications and integrations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Client Success Stories
Prepare specific examples from your previous roles where you've successfully onboarded clients or driven adoption of a product. Highlight measurable outcomes and how you built long-term relationships. This will illustrate your experience and ability to deliver value, which is crucial for a Customer Success Manager.
✨Brush Up on Technical Concepts
Since the role involves troubleshooting APIs and data flows, it's essential to be comfortable discussing these technical aspects. Review basic concepts and think of scenarios where you've had to explain technical features to non-technical users. This will help you convey your ability to bridge the gap between tech and clients.
✨Prepare Questions That Show Your Interest
Think of insightful questions to ask during the interview that reflect your interest in the company and the PropTech industry. For example, inquire about their plans for scaling or how they gather and implement customer feedback. This shows that you're not just looking for any job, but are genuinely invested in their mission.