At a Glance
- Tasks: Deliver outstanding customer service and organise engaging events for residents.
- Company: Award-winning real estate company with over 100 years of experience.
- Benefits: Competitive salary, discretionary bonus, and vibrant community atmosphere.
- Other info: Opportunity to grow in a supportive environment while connecting with people.
- Why this job: Join a dynamic team and make a real impact on resident experiences.
- Qualifications: Strong customer service skills and a friendly, proactive personality.
The predicted salary is between 31500 - 38500 £ per year.
My client, an award-winning real estate company that has been running for over 100 years, is looking for a Resident Experience Assistant to join their personable team in South London, assisting on a PRS estate of around 250+ units.
This pivotal role offers the opportunity to foster strong resident relationships, orchestrate engaging events, manage social media, and ensure an exceptional living experience for the onsite residents. If you thrive in a dynamic environment and enjoy connecting with people, this is your chance to shine and contribute to a thriving community.
As the Resident Experience Assistant, you will be dedicated to driving exceptional service at all times.
Key Responsibilities
- Deliver outstanding customer service to residents and visitors, acting as the first point of contact.
- Organise and host monthly resident events and initiatives to foster community engagement.
- Facilitate resident-led events and quarterly meet-and-greets to strengthen community bonds.
- Manage social media channels, creating engaging and relevant content for residents.
- Oversee amenity space bookings and coordinate tenant services through third-party providers and in-house teams.
- Maintain up-to-date communication via various channels, including social media, newsletters, and notices.
- Source and negotiate special offers and discounts from local businesses for residents.
- Cultivate a community atmosphere through effective communication, events, and innovative engagement strategies.
- Collaborate with property management and leasing teams to support tenant inquiries and assist with pre- and post-tenancy processes.
- Support tenancy administration and property management teams as required.
- Ensure health & safety statutory requirements are met across the development, working alongside the wider team.
- Manage contractor sign-in/out procedures and handle key management.
- Prepare welcome goodie bags for new tenants to ensure a warm introduction.
- Check keys received from tenants returning to vacate.
- Monitor, manage, and distribute emails from the site inbox.
- Perform additional duties as reasonably required to support resident engagement and operational efficiency.
Skills, Knowledge, and Experience
- Strong customer service background and ethic.
- Positive, proactive, and friendly personality.
- Good common-sense approach and decision-making skills.
- Outgoing and personable demeanour.
- Highly organized, meticulous, and persistent.
- Excellent written and verbal communication skills.
- IT literate and social media savvy.
- Experience in event management is advantageous.
- Ability to think on their feet and handle multiple tasks effectively.
Working Hours: 8.00am – 4.30pm Monday to Friday
Salary: £30,000 + 10% discretionary annual bonus
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
0208 059 7472
megan@doveandhawk.co.uk
Resident Experience Assistant in City of London employer: Dove & Hawk
Dove & Hawk is an exceptional employer that values its employees by fostering a collaborative and supportive work culture in Swansea. With a focus on professional growth, the company offers ample opportunities for career advancement while managing a diverse portfolio of over 2000 units. The hybrid work model provides flexibility, making it an ideal workplace for those seeking a meaningful and rewarding career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant in City of London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Resident Experience Assistant in City of London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Resident Experience Assistant role at Dove & Hawk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk.
