At a Glance
- Tasks: Deliver exceptional service to residents and organise engaging community events.
- Company: Leading global Real Estate Agency with a focus on luxury living.
- Benefits: Competitive salary of £30,000 and opportunities for personal growth.
- Other info: Join a dynamic team in a brand-new luxury development in Birmingham.
- Why this job: Be the heart of a vibrant community and enhance resident experiences daily.
- Qualifications: Strong customer service skills and a positive, can-do attitude.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments. You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum.
For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.
Resident Experience Assistant in City of London employer: Dove & Hawk
Join a globally established and leading Real Estate Agency as a Resident Experience Assistant in Birmingham, where you will be part of a vibrant team dedicated to delivering exceptional service in a luxury residential environment. With a strong focus on community engagement and personal development, the company offers a supportive work culture that values your contributions and encourages growth through various initiatives and events. Enjoy competitive benefits and the unique opportunity to shape the resident experience in a brand-new development, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant in City of London
✨Tip Number 1
Get to know the company culture! Research the real estate agency and their values. When you walk in for an interview, show them you understand their mission and how you can contribute to creating that exceptional resident experience.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for residents and visitors, think of scenarios where you might need to handle inquiries or complaints. Role-play with a friend to boost your confidence.
✨Tip Number 3
Show off your event planning skills! If you've organised events before, prepare to discuss them in detail. Share how you created a community feel and engaged participants, as this will resonate well with the role's responsibilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm for the Resident Experience Assistant position. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Experience Assistant in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients or residents in the past, so share those stories that showcase your warm and friendly personality!
Be Organised and Meticulous:Since the role involves a lot of coordination and organisation, let us know about your organisational skills. Mention any tools or methods you use to keep things running smoothly, whether it's for events or managing schedules.
Get Creative with Your Application:If you have experience with Canva or similar tools, don’t hesitate to show off your creativity! A visually appealing application can make you stand out, especially if you can demonstrate your ability to engage with residents through social media.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Dove & Hawk
✨Know Your Customer Service Inside Out
As a Resident Experience Assistant, you'll be the first point of contact for residents and visitors. Brush up on your customer service skills and think of examples where you've gone above and beyond to help someone. This will show your potential employer that you truly understand the importance of exceptional service.
✨Show Off Your Event Planning Skills
Since organising and hosting events is a key part of the role, come prepared with ideas for community events you could run. Think about how you can enhance the resident experience and be ready to discuss any past experiences you've had in event planning. This will demonstrate your proactive approach and creativity.
✨Be Ready to Talk Tech
With the job requiring IT literacy and social media savvy, make sure you're familiar with platforms like Instagram and tools like Canva. Be prepared to discuss how you've used these in previous roles or how you would use them to engage with residents and promote events.
✨Demonstrate Your Organisational Skills
The role demands a meticulous and organised individual. Bring examples of how you've managed multiple tasks or projects simultaneously in the past. This could include managing schedules, coordinating events, or handling customer inquiries efficiently. Highlighting your organisational prowess will set you apart from other candidates.
