At a Glance
- Tasks: Deliver exceptional service to residents and manage community events in a luxury apartment setting.
- Company: Join a leading global Real Estate Agency with a focus on resident experience.
- Benefits: Competitive salary of £30,000 and opportunities for personal growth.
- Other info: Dynamic role with a focus on community engagement and event organisation.
- Why this job: Be the face of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a positive, can-do attitude are essential.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments. You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities
- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
Skills and Experience Required
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Positive, can-do attitude.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum.
For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.
QC Inspection Assistant in City of London employer: Dove & Hawk
Join a globally established and leading Real Estate Agency in Birmingham, where you will be part of a dynamic team dedicated to delivering exceptional service in a brand-new luxury residential development. With a strong focus on employee growth and a vibrant work culture, you will have the opportunity to engage with residents, organise community events, and contribute to a welcoming environment, all while enjoying competitive benefits and a supportive atmosphere that prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land QC Inspection Assistant in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with residents and the community. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle resident queries or complaints. Role-playing these situations with a friend can help you feel more confident and prepared for the real deal.
✨Tip Number 3
Show off your event planning skills! If you've organised events before, be ready to share those experiences. Highlight how you created a sense of community and engaged participants, as this is key for the Resident Experience Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace QC Inspection Assistant in City of London
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients or residents in the past, so share those stories that showcase your warm and friendly personality!
Be Organised and Meticulous:Since the role involves a lot of coordination and organisation, let us know about your organisational skills. Mention any tools or methods you use to keep things running smoothly, as this will show us you're ready to handle the responsibilities of the job.
Get Creative with Events:If you've got experience in arranging events, don’t hold back! Share your ideas or past successes in creating community feel through events. We love creativity, so let us see how you can bring residents together in fun and engaging ways.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Dove & Hawk
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Experience Assistant. Familiarise yourself with the key tasks like customer service, event organisation, and quality control of amenity spaces. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional service, be ready to share specific examples from your past experiences where you went above and beyond for customers. Highlight your ability to engage with residents and create a community feel, as this is crucial for the position.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various situations, such as dealing with a resident complaint or organising an event. Think through potential scenarios in advance and prepare your responses to show your problem-solving skills and positive attitude.
✨Demonstrate Your IT and Social Media Savvy
As the role involves using social media and basic editing tools like Canva, be prepared to discuss your experience with these platforms. You might even want to bring along a portfolio of any relevant work or campaigns you've been involved in to showcase your skills.
