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- Tasks: Support leasing teams and create an amazing customer experience in a fast-paced environment.
- Company: Join a leading Build to Rent operator with a focus on innovation.
- Benefits: Enjoy 25 days leave, wellness support, and team socials.
- Why this job: Be part of a dynamic team making a real difference in residents' lives.
- Qualifications: Strong attention to detail, excellent communication, and a passion for customer service.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 28000 - 30000 £ per year.
Lettings Administrator – Birmingham - £28,000 - £30,000 + 10% Discretionary Bonus
My client, a market leading and rapidly growing operator of Build to Rent homes, is looking for a driven Lettings Administrator to join their centralised admin team based in Birmingham. You’ll support leasing teams across the UK in creating a best-in-class customer experience, driving innovation and elevating the resident experience.
Responsibilities:
- Tenancy progression for any pending move ins - including referencing checks, serving of documents, issuing contracts, right to rent checks, direct debit set ups and collecting initial rent payments.
- Rent increase administration across all assets, serving S13 notices and system management.
- Super user of sales and PM systems (training will be provided).
- Legislation advisory support for on-site leasing teams – key contact within the business for all teams (training will be provided).
- Auditing as required, to ensure leasing compliance.
- Data analysis.
- Supporting the implementation of leasing strategies.
- Contributing to new property onboarding during mobilisations, including data uploads.
- Any other duties as required.
Requirements:
- Strong attention to detail and organisation.
- Experience with MRI/Hubspot an advantage.
- Friendly, professional, and solutions focused.
- Passion for excellent customer service.
- Calm under pressure, with high standards of integrity.
- Excellent communication - both written and verbal.
- Proficient in Microsoft Office – especially Excel.
- Able to handle a busy workload and meet deadlines.
- Confident, proactive, and able to work independently.
Benefits:
- 25 days annual leave + bank holidays.
- Workplace pension.
- Employee benefits platform with discounts.
- Wellness support (mental health services, digital GP access).
- Regular team socials.
Working Hours:
Monday to Friday 9:00am – 5:30pm, 1 in every 3 Saturdays with the Friday off in lieu.
For more information, please contact Anisha on the Business Support team at Dove.
BTR Leasing Administrator employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Leasing Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to the role. We can even do mock interviews with friends to boost our confidence and nail that customer service vibe!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled similar tasks in the past, especially around tenancy progression and compliance. We want to demonstrate that we’re the perfect fit for the team!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank you email can keep us fresh in their minds and show our enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace BTR Leasing Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Administrator role. Highlight your experience with tenancy progression and customer service, as these are key for us at StudySmarter. Use specific examples that showcase your attention to detail and organisation skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you're passionate about the role and how you can contribute to creating a best-in-class customer experience. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Skills: Don’t forget to mention your proficiency in Microsoft Office, especially Excel, and any experience with systems like MRI or Hubspot. We love a proactive approach, so if you've got relevant skills, flaunt them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Make sure you understand the role of a Lettings Administrator inside out. Familiarise yourself with tenancy progression, referencing checks, and the importance of compliance. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about creating a best-in-class customer experience, be prepared to share examples of how you've excelled in customer service before. Think of specific situations where you went above and beyond to help someone out.
✨Be Data Savvy
Brush up on your data analysis skills, especially if you have experience with Excel. Be ready to discuss how you’ve used data to support decision-making or improve processes in previous roles. This will highlight your analytical mindset, which is crucial for this position.
✨Stay Calm Under Pressure
The ability to handle a busy workload is key for this role. Prepare to discuss times when you managed multiple tasks or tight deadlines successfully. This will demonstrate your organisational skills and your calmness under pressure, which are essential traits for a Lettings Administrator.