At a Glance
- Tasks: Lead and inspire teams to create vibrant communities in Brighton and Horsham's build-to-rent developments.
- Company: Globally established Real Estate Agency with a focus on community spirit.
- Benefits: Competitive salary, discretionary bonus, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and tenant satisfaction.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in property management and strong team leadership skills required.
The predicted salary is between 42000 - 45000 € per year.
My client, a globally established Real Estate Agency, are currently seeking an experienced Area Resident Services Manager to oversee the onsite lettings and property services for three build-to-rent developments across Brighton and Horsham. You will be overseeing and line managing the site teams, carrying out training and motivating the teams to improve performance, ensuring a high level of customer service is provided to the residents at all times. The aim being to create a sense of community spirit within the development. You will be based at the site in Horsham 3 days a week and the sites in Brighton 2 days per week.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- To set clear objectives in line with business strategy and to measure and manage performance against these
- To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
- To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy
- To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination
- To ensure recruitment is completed professionally and in line with team / divisional / company goals, thinking strategically re future needs and in line with our D&I objectives
- Establishing and delivering additional income streams where appropriate
- Training new team members
- Dealing with initial enquiries, booking in viewings and negotiating offers
- Agreeing leasing offers and processing these
- Uploading availability details to marketing portals and updating adverts as necessary
- Completing all applicant vetting
- Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication and regularly hosting resident events
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Responsible for Health and Safety compliance coordination utilising systems; liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first class presentation of apartments
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals, driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
- Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
Skills, Knowledge and Experience
- Prior experience within Build-to-Rent, Lettings or Property Management
- Must have strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic/background
- Positive, can-do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Strong financial management skills
- ARLA/IOSH would be desirable
Working Hours: Monday to Friday 9am - 6pm
Salary: £42,000 to £45,000 + Up to 10% discretionary bonus
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
Area Resident Services Manager in Brighton employer: Dove & Hawk
As a globally established Real Estate Agency, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and community engagement. Our Area Resident Services Manager role offers competitive remuneration, a discretionary bonus, and the opportunity to lead and inspire teams across beautiful Brighton and Horsham, all while ensuring a high standard of service for our residents. Join us to be part of a dynamic environment where your contributions are valued, and you can make a real difference in creating a sense of community.
StudySmarter Expert Advice🤫
We think this is how you could land Area Resident Services Manager in Brighton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your warm and friendly side shine through. Remember, they’re not just looking for skills; they want someone who can create that community feel among residents. Be yourself and let them see how you can fit into their team.
✨Tip Number 3
Do your homework! Research the company and its developments in Brighton and Horsham. Knowing the ins and outs of their properties and services will help you stand out during interviews. Plus, it shows you’re genuinely interested in the role and ready to hit the ground running.
✨Tip Number 4
Apply through our website! We’ve got all the latest job listings, and applying directly can give you an edge. Plus, it’s super easy to keep track of your applications and updates. So, what are you waiting for? Get your application in and let’s land that dream job together!
We think you need these skills to ace Area Resident Services Manager in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Resident Services Manager role. Highlight your experience in property management and customer service, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for creating community spirit and how your skills can contribute to the team. Keep it engaging and make sure to address why you want to work with us at StudySmarter.
Showcase Your Management Skills:Since this role involves line management, be sure to highlight your leadership experience. Share examples of how you've motivated teams and improved performance in previous roles, as this will resonate well with what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Area Resident Services Manager role. Familiarise yourself with the key responsibilities, especially around managing teams and ensuring high customer service. This will help you answer questions confidently and show that you’re genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves line management, be prepared to discuss your previous experiences leading teams. Think of specific examples where you motivated staff or improved performance. Highlighting your strong troubleshooting skills and positive attitude will also resonate well with the interviewers.
✨Demonstrate Community Spirit
This job is all about creating a sense of community among residents. Be ready to share ideas on how you would foster this environment, such as hosting events or improving communication channels. Showing that you understand the importance of resident engagement will set you apart.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions. Ask about the company’s approach to diversity and inclusion, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company aligns with your values.
