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- Tasks: Lead a team to create exceptional resident experiences in a luxury development.
- Company: Join a leading global Real Estate consultancy with a focus on community building.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work environment.
- Why this job: Make a real impact by enhancing resident satisfaction and community connections.
- Qualifications: Management experience in property or luxury residential and strong customer service skills.
- Other info: Flexible working hours and a chance to grow within a globally recognised brand.
The predicted salary is between 40000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences and building strong communities? A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham.
In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.
What you’ll be doing:
- Leading front-of-house operations and delivering outstanding resident service
- Welcoming new residents, managing move-ins/move-outs, and conducting welcome tours
- Handling resident enquiries, feedback, and maintenance requests with a solutions-focused mindset
- Organising engaging resident events and building strong community connections
- Building excellent relationships with contractors, suppliers, and local partners
- Ensuring 100% compliance, brand standards, and smooth day-to-day operations
- Driving additional resident perks, discounts, and revenue opportunities
- Supporting the team to maximise resident satisfaction and Net Operating Income
What we’re looking for:
- Previous management experience in property or luxury residential (ideally)
- Strong customer service ethos with a genuine passion for people
- Ability to think on your feet and make smart decisions
- Excellent communication skills (written & verbal)
- IT literate and confident with social media
- Strong financial awareness and commercial mindset
Working pattern: 5 days out of 7 (9am–6pm) with flexibility required.
If you’re energetic, proactive, and love creating memorable experiences for residents, this is a fantastic opportunity to join a premium development with a globally recognised brand.
Interested? Apply now or get in touch for a confidential chat!
Resident Experience Manager in Birmingham employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the property and hospitality sectors, especially those who work in Build-to-Rent. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for creating exceptional resident experiences shine through. Share stories that highlight your customer service skills and how you've built strong communities in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just apply—follow up with a friendly email or call to express your enthusiasm. It shows initiative and can help you stand out from the crowd.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready to think on your feet. Practice answering situational questions about handling resident feedback or organising events, so you can demonstrate your problem-solving skills and quick thinking.
We think you need these skills to ace Resident Experience Manager in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional customer experiences shine through. We want to see how you can create memorable moments for residents right from the start!
Tailor Your CV: Make sure your CV highlights relevant management experience in property or luxury residential. We’re looking for someone who understands the ins and outs of creating a first-class resident journey, so tailor your skills to match our needs.
Be Solutions-Focused: In your cover letter, share examples of how you've handled resident enquiries or feedback in the past. We love a solutions-focused mindset, so show us how you’ve turned challenges into opportunities!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team in Birmingham.
How to prepare for a job interview at Dove & Hawk
✨Know Your Community
Before the interview, research the local community and the specific Build-to-Rent development. Understand the demographics, local amenities, and what makes the area unique. This will help you demonstrate your passion for creating strong community connections during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to meet a resident's needs or resolved a challenging issue. This will highlight your strong customer service ethos.
✨Demonstrate Leadership Experience
Be ready to discuss your previous management experience, especially in property or luxury residential settings. Share stories that illustrate your ability to lead a team, manage operations, and ensure compliance with brand standards. This will show that you're equipped for the leadership role.
✨Engage with Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and resident engagement strategies. This not only shows your interest in the role but also gives you insight into whether the company aligns with your values and goals.