At a Glance
- Tasks: Deliver exceptional service to residents and organise engaging community events.
- Company: Leading global Real Estate Agency with a focus on luxury living.
- Benefits: Competitive salary of £30,000 and opportunities for personal growth.
- Other info: Dynamic role with a chance to enhance your event planning and communication skills.
- Why this job: Be the heart of a vibrant community and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a passion for community engagement.
The predicted salary is between 30000 - 30000 € per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.
You will be providing support to the onsite property management services team in the delivery of a high quality service for the benefit of clients and tenants. The team along with yourself will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Everything that is delivered should be done with the residents at the forefront of your mind and as the Resident Experience Assistant it will be your responsibility to drive exceptional service at all times.
Key Responsibilities- Provide first class customer service to residents, being the first point of contact for all residents and visitors.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents' events and initiatives, to enhance the community feel of the scheme.
- Engaging with residents and facilitation of any resident-led events as well as quarterly meet and greets.
- Management of amenity space hiring.
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers.
- Completing all applicant vetting.
- Ensuring marketing portals remain up to date at all times.
- Organising and running tenant services via third parties and in-house.
- Ensuring up to date resident communication via various channels including social media.
- Seeking special offers and discounts for residents from local businesses.
- Creating a community feel through communication, events and innovations.
- To act as first point of call for residents to report maintenance issues.
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained.
- Organising minor works between tenancies to maintain first class presentation of apartments.
- Completing check in and check out reports; determining deposit returns.
- Carrying out mid-term inspections.
- Arrears chasing and reporting.
- Work alongside the Resident Experience Manager to ensure H&S statutory requirements are met across the development.
- Strong customer service/receptionist background.
- Ideally experienced arranging events.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Excellent written and spoken etiquette.
- IT literate and social media savvy – predominantly Instagram.
- Experience using Canva or similar basic editing tools.
- Experience in undertaking viewings would be an advantage.
Salary: £30,000 per annum.
For more information, please contact Megan on the Business Support team at Dove & Hawk Property recruitment.
Resident Experience Assistant in Birmingham employer: Dove & Hawk
Join a globally established and leading Real Estate Agency as a Resident Experience Assistant in Birmingham, where you will be part of a vibrant team dedicated to delivering exceptional service in a brand-new luxury residential development. With a strong focus on community engagement and personal growth, the company offers a supportive work culture, opportunities for professional development, and the chance to create meaningful connections with residents and the local community. Enjoy a competitive salary and the unique advantage of working in a dynamic environment that prioritises resident satisfaction and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Experience Assistant in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the Resident Experience Assistant role is all about providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your chat!
✨Tip Number 3
Show off your event planning skills! If you’ve organised events before, be sure to mention them. Talk about how you engaged with attendees and created a community feel, as this is key for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Experience Assistant in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for clients or residents in the past, so share specific examples that showcase your warm and friendly personality!
Get Creative with Your Events Experience:If you've organised events before, let us know! We love creativity, so mention any unique ideas you've implemented or challenges you've overcome while planning events. This will show us you're ready to enhance our community feel.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Dove & Hawk
✨Know Your Customer Service Inside Out
As a Resident Experience Assistant, you'll be the first point of contact for residents and visitors. Brush up on your customer service skills and think of examples where you've gone above and beyond to help someone. This will show your potential employer that you truly understand the importance of exceptional service.
✨Get Familiar with the Community
Research the local area and the amenities available in Birmingham. Being knowledgeable about local businesses and events will not only impress your interviewers but also demonstrate your commitment to creating a community feel for the residents.
✨Show Off Your Event Planning Skills
Since organising and hosting events is a key part of the role, come prepared with ideas for resident events you could implement. Think about how you would engage residents and enhance their experience. This shows initiative and creativity, which are essential for this position.
✨Be Ready to Discuss Problem-Solving
In this role, you'll need to think on your feet and make quick decisions. Prepare some scenarios where you've successfully resolved issues or improved a situation. This will highlight your ability to handle challenges effectively, which is crucial for maintaining high standards in resident services.
