At a Glance
- Tasks: Provide top-notch customer service and create a vibrant community for residents.
- Company: Join a leading global Real Estate Agency in a luxury development.
- Benefits: Competitive salary, flexible working hours, and a dynamic team environment.
- Other info: Enjoy 4 days on, 4 days off schedule with opportunities for growth.
- Why this job: Be the heartbeat of a luxury community and make a real difference.
- Qualifications: Strong communication skills and a proactive attitude; SIA licence is a plus.
The predicted salary is between 30000 - 30000 £ per year.
My client, a globally established and leading Real Estate Agency, are currently seeking a Night Resident Experience Assistant to join their brand-new luxury residential Build-to-Rent development in Birmingham compromising of 667 apartments.
You will be providing support to the onsite property management services team in the delivery of a high-quality service for the benefit of clients and tenants. You will ensure a high level of customer service is provided to residents at all times, all statutory H&S requirements are met and engage residents to create a sense of community within the building. Ensure the safety and security of the development is at the forefront of your mind and all issues are dealt with swiftly and in a professional manner.
Key Responsibilities- Welcoming residents to the scheme whilst providing first-class customer service at all times
- Ensuring the front desk is manned at all times and is presented to a high standard
- Monitoring the resident services email inbox and actioning requests and enquiries as required
- Creating a community feel through communication, events and innovations
- To act as the first point of call for residents to report maintenance issues
- Ensuring up-to-date resident communication via various channels including social media
- Co-ordinating all contractor appointments and logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
- Ensuring all leasing trackers are up to date showing apartment availability, number of viewings etc
- Meet and greet with new tenants; providing Familiarisation tours and new tenancy information where required
- Completing full check-in and check-out reports
- Complete regular building walks to ensure there are no Health and Safety issues evident or any security concerns. Highlighting any issues to your Line Manager and taking the appropriate action at the time.
- Undertake relevant compliance checks as required by the Resident Services Manager such as apartment water flushing, fire doors check etc
- Completing any special projects as required
- Completing any special projects assigned by the reporting Manager
- Security SIA licence is desirable
- Strong interpersonal skills
- Proactive and dynamic taking ownership of all core duties
- Accuracy and attention to detail
- Excellent communication skills displaying sensitivity to and understanding of residents’ needs
- Ability to handle multiple tasks
- Competent in using Word and Outlook
- Flexible and cooperative at all times, working as a member of a Team
- Understanding the importance of achieving deadlines and ensuring quality output
- Use initiative and take responsibility for providing solutions
- To ensure confidentiality and security of all business, client and customer documentation/information
- Well-groomed and of smart appearance
- Dynamic approach, problem-solving, well organized and ability to work well under pressure
Working Hours: 4 days on, 4 days off - 7pm to 7am
Salary: £30,000 per annum
Night Resident Experience Assistant in Birmingham employer: Dove & Hawk
Dove & Hawk is an exceptional employer that values its employees by fostering a collaborative and supportive work culture in Swansea. With a focus on professional growth, the company offers ample opportunities for career advancement while managing a diverse portfolio of over 2000 units. The hybrid work model provides flexibility, making it an ideal workplace for those seeking a meaningful and rewarding career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Night Resident Experience Assistant in Birmingham
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Night Resident Experience Assistant in Birmingham
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Night Resident Experience Assistant role at Dove & Hawk, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk.
