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- Tasks: Support leasing teams in creating an exceptional customer experience and manage tenancy progression.
- Company: Rapidly growing operator of Build to Rent homes with a focus on innovation.
- Benefits: Competitive salary, discretionary bonus, 25 days leave, and wellness support.
- Why this job: Join a dynamic team and elevate the resident experience in a thriving industry.
- Qualifications: Strong attention to detail, organisation skills, and proficiency in Microsoft Office.
- Other info: Enjoy regular team socials and a supportive work environment.
The predicted salary is between 28000 - 30000 £ per year.
My client, a market leading and rapidly growing operator of Build to Rent homes, is looking for a driven Lettings Administrator to join their centralised admin team based in Birmingham. You’ll support leasing teams across the UK in creating a best-in-class customer experience, driving innovation and elevating the resident experience.
Responsibilities:
- Tenancy progression for any pending move ins - including referencing checks, serving of documents, issuing contracts, right to rent checks, direct debit set ups and collecting initial rent payments.
- Rent increase administration across all assets, serving S13 notices and system management.
- Super user of sales and PM systems (training will be provided).
- Legislation advisory support for on-site leasing teams – key contact within the business for all teams (training will be provided).
- Auditing as required, to ensure leasing compliance.
- Data analysis.
- Supporting the implementation of leasing strategies.
- Any other duties as required.
Requirements:
- Strong attention to detail and organisation.
- Experience with MRI/Hubspot an advantage.
- Friendly, professional, and solutions focused.
- Calm under pressure, with high standards of integrity.
- Proficient in Microsoft Office – especially Excel.
- Able to handle a busy workload and meet deadlines.
- Confident, proactive, and able to work independently.
25 days annual leave + bank holidays. Employee benefits platform with discounts. Wellness support (mental health services, digital GP access). Regular team socials.
Working Hours: Monday to Friday 9:00am – 5:30pm, 1 in every 3 Saturdays with the Friday off in lieu.
For more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
BTR Lettings Administrator: Compliance & Tenant Experience in Birmingham employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Lettings Administrator: Compliance & Tenant Experience in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your interview skills with a friend or in front of a mirror. Focus on articulating your experiences clearly and confidently. The more you practice, the more comfortable you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace BTR Lettings Administrator: Compliance & Tenant Experience in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Lettings Administrator role. Highlight your experience with tenancy progression, compliance, and any relevant systems like MRI or Hubspot. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for creating a best-in-class customer experience and your attention to detail. We love seeing candidates who can express their enthusiasm for the role.
Show Off Your Organisational Skills: In your application, mention specific examples of how you've managed busy workloads and met deadlines in the past. We value strong organisational skills, so let us know how you keep everything on track!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you bring to the table!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Make sure you understand the role of a Lettings Administrator inside out. Familiarise yourself with tenancy progression, referencing checks, and compliance regulations. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires strong attention to detail and organisation, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything on track, especially under pressure.
✨Be Solutions-Focused
The job description mentions being friendly, professional, and solutions-focused. Think of scenarios where you’ve resolved issues or improved processes. Be ready to discuss these during the interview to demonstrate your proactive approach.
✨Brush Up on Tech Skills
Familiarise yourself with Microsoft Office, particularly Excel, as well as any relevant systems like MRI or Hubspot. If you have experience with data analysis or system management, be prepared to talk about it. Showing that you're tech-savvy can give you an edge!