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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage lettings for a vibrant residential community.
- Company: Join a leading global Real Estate Agency with a focus on community engagement.
- Benefits: Competitive salary, discretionary bonus, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Be the heartbeat of a thriving community and make a real difference in residents' lives.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32000 - 35000 £ per year.
My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Service Manager to provide on-site lettings and property management services to exciting build to rent residential. There are a total of 220 apartments across two developments.
To be the first point of contact from enquiry stage through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
- Coach, train, develop and engage site team members
- Reporting building issues to the relevant member of the team
- Responding to rental enquiries, booking in and conducting viewings, agreeing offers and conducting applicant vetting
- Processing offers and completing all tenancy documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Creating a community feel through communication, events and innovations
- To act as first point of call next to the RSM
Assistant Resident Service Manager employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Resident Service Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or local events. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for property management roles. We can practice our answers with a friend or in front of the mirror to boost our confidence.
✨Tip Number 3
Show off your personality! When we get the chance to meet the team, let our enthusiasm for creating a community shine through. It’s all about making that personal connection.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep us fresh in their minds and show our genuine interest in the role. Plus, it’s just good manners!
We think you need these skills to ace Assistant Resident Service Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing top-notch customer service. Share examples of how you've gone above and beyond for residents or clients in the past. This will help us understand how you can create that community feel we’re looking for!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant experience in property management or lettings. We want to see how your skills align with the role of Assistant Resident Service Manager, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Dove & Hawk
✨Know the Company Inside Out
Before your interview, do some digging into the company’s values, mission, and recent projects. This will not only help you understand their culture but also allow you to tailor your answers to show how you fit in with their goals.
✨Showcase Your Customer Service Skills
As an Assistant Resident Service Manager, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you created a sense of community or resolved issues effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with a difficult tenant or managing a team. Think through potential scenarios and have structured responses ready to demonstrate your problem-solving skills.
✨Engage with Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if it’s the right fit for you too.