At a Glance
- Tasks: Lead and inspire teams to provide top-notch services in vibrant residential communities.
- Company: Globally established Real Estate Agency with a focus on community spirit.
- Benefits: Competitive salary, discretionary bonus, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community engagement and career advancement.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in property management and strong team leadership abilities.
The predicted salary is between 42000 - 45000 € per year.
My client, a globally established Real Estate Agency, are currently seeking an experienced Area Resident Services Manager to oversee the onsite lettings and property services for three build-to-rent developments across Brighton and Horsham. You will be overseeing and line managing the site teams, carrying out training and motivating the teams to improve performance, ensuring a high level of customer service is provided to the residents at all times. The aim being to create a sense of community spirit within the development. You will be based at the site in Horsham 3 days a week and the sites in Brighton 2 days per week.
Key Responsibilities
- Supporting the General Manager and Senior Portfolio Manager
- Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income
- To set clear objectives in line with business strategy and to measure and manage performance against these
- To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance
- To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process
- Liaising with the Estate and Facilities managers where required
- Organising minor works between tenancies to maintain first class presentation of apartments
- Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
- Completing check in and check out reports; determining deposit returns
- Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases
- Undertaking tenancy renewals, driving rental growth
- Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis
- Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets
Skills, Knowledge and Experience
- Prior experience within Build-to-Rent, Lettings or Property Management
- Must have strong line management skills
- Strong troubleshooting skills
- Strong customer service ethic/background
- Positive, can-do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Strong financial management skills
- ARLA/IOSH would be desirable
Working Hours: Monday to Friday 9am - 6pm
Salary: £42,000 to £45,000 + Up to 10% discretionary bonus
For more information, please contact Megan on the Business Support team at Dove.
Area Resident Services Manager employer: Dove & Hawk
As a globally established Real Estate Agency, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and community spirit. Our Area Resident Services Manager role offers competitive remuneration, a discretionary bonus, and the opportunity to lead and develop talented teams across our Brighton and Horsham sites, all while ensuring exceptional service for our residents. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Area Resident Services Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector, especially those who know the ins and outs of build-to-rent. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your warm and friendly nature shine through. Remember, they’re not just hiring skills; they want someone who can create that community spirit among residents.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle common challenges in property management, like dealing with tenant issues or managing budgets. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Area Resident Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Resident Services Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past achievements in managing teams and enhancing customer service, as these are key to what we’re looking for.
Show Off Your Personality:We love a warm and friendly personality! Don’t be afraid to let your character shine through in your application. A positive, can-do attitude goes a long way in making a great first impression.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Dove & Hawk
✨Know Your Stuff
Make sure you understand the ins and outs of the build-to-rent sector. Brush up on your knowledge about property management, lettings, and customer service. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Area Resident Services Manager, you'll be managing teams. Prepare examples of how you've successfully led teams in the past, focusing on training, motivation, and performance improvement. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Customer Service Ethic
This role is all about creating a sense of community and providing excellent service to residents. Be ready to discuss specific instances where you've gone above and beyond for customers. Highlight your warm personality and can-do attitude!
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows that you're engaged and serious about finding the right fit for both you and the company.
