Temporary Customer Care Coordinator - Temporary Contract, £130 to £150 Per Day – Acton
Contract: Temporary, starting ASAP supporting the development through its anticipated March/April completion period. Contract may be extended inline with completion dates
Start Date: ASAP
Location: Acton, West London
Rate: £135 to £155 per day dependant on Experience
Hours: Monday to Friday Site Based, 9am to 5:30pm
My client, a successful London property developer, is seeking a proactive and customer-focused Customer Experience Coordinator to support buyers through the precompletion process to move in for a prestigious off-plan residential development, with completions expected around March/April.
This is a fantastic opportunity for someone with exceptional communication and organisational skills to play a key role in delivering a seamless, positive customer journey as buyers prepare to move into their new homes.
The Role
You will act as a key point of contact for purchasers throughout the precompletion process, ensuring they receive clear, timely communication and an exceptional level of customer service. From issuing homeowner manuals and coordinating follow-up viewings to arranging appointments with interior designers, you will ensure every detail is managed efficiently and buyers feel supported at every stage.
Key Responsibilities
- Act as a key point of contact for purchasers, responding to enquiries promptly and professionally and providing regular updates throughout the customer journey.
- Support buyers in the lead-up to completion, ensuring they understand the process, key dates and next steps.
- Prepare and distribute homeowner manuals, property information packs and relevant documentation ahead of completion.
- Coordinate and book follow-up viewings for buyers, liaising with site teams to ensure appointments run smoothly.
- Arrange and manage appointments with interior designers and other relevant third parties.
- Proactively guide purchasers through each stage of the process, delivering a professional and personalised experience.
- Maintain accurate customer records, appointment schedules and communication logs.
- Handle customer queries efficiently, escalating any technical, property-related or completion issues to the relevant teams.
- Liaise closely with sales, development, construction and customer care teams to ensure a coordinated approach to customer service.
About You
- Previous experience in customer experience, residential sales or new homes or a similar customer coordination role.
- Excellent verbal and written communication skills, with the ability to communicate confidently and professionally with buyers.
- Highly organised, with strong attention to detail and the ability to manage multiple enquiries, appointments and deadlines simultaneously.
- A proactive and personable approach, with a genuine passion for delivering an exceptional customer experience.
- Confident liaising with a variety of stakeholders, including buyers, developers and third-party suppliers.
- Strong administrative skills and confidence using Microsoft Office and CRM systems.
- Able to work independently, use initiative and remain calm in a busy, customer-facing environment.
For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
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Customer Care Coordinator (Off-Plan Residential Sales) in Acton employer: Dove & Hawk
Dove & Hawk is an exceptional employer that values its employees by fostering a collaborative and supportive work culture in Swansea. With a focus on professional growth, the company offers ample opportunities for career advancement while managing a diverse portfolio of over 2000 units. The hybrid work model provides flexibility, making it an ideal workplace for those seeking a meaningful and rewarding career in property management.
