At a Glance
- Tasks: Coordinate maintenance for residential properties and solve tenant issues with a proactive approach.
- Company: Established Property Management firm known for quality service and support.
- Benefits: Competitive salary, generous leave, private healthcare, and career progression opportunities.
- Other info: Exciting growth potential with clear paths to senior roles.
- Why this job: Join a dynamic team and make a real difference in people's homes.
- Qualifications: Experience in property administration or repairs coordination, strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
My client, a successful and established Property Management firm, is currently seeking an experienced Property Administrator to join their existing property administration team and support the maintenance coordination of a portfolio of residential properties, including guaranteed rent schemes and supported living for young people. The firm has a proven track record of providing a quality-focused service to landlords, tenants and local authorities.
The successful candidate will be the first point of contact for repairs across a dedicated property group of homes, taking ownership of maintenance issues from the initial call through to completion. This is a busy, phone-led coordination role, ideal for someone who enjoys solving problems, coordinating multiple priorities and seeing an issue through to resolution.
You will speak with tenants to understand and troubleshoot reported issues, assess and grade repairs, raise works orders, allocate the appropriate operative or contractor and then follow up to ensure works are completed on time and in line with company targets.
Duties & Responsibilities
- Answering calls and acting as the first point of contact for maintenance and repair queries
- Handling maintenance issues professionally
- Carrying out basic troubleshooting with callers to establish the nature of the issue and whether a home visit is required
- Assessing and prioritising reported maintenance issues, grading jobs in line with company priority levels and targets, Category 1-4 priority levels, ranging from 24-hour to 28-day targets
- Raising complete and accurate works orders
- Allocating maintenance works to in-house maintenance operatives and external contractors
- Coordinating and chasing maintenance operatives and contractors to ensure works are completed within agreed timescales
- Taking ownership of live jobs and ensuring nothing slips beyond target
- Following up with tenants to provide updates on progress, delays and completion of works
- Keeping landlords and relevant support staff updated where required
- Identifying potential complaints and disrepair claims and escalating these promptly to the Property Services Manager
Experience & Skills Required
- Proven experience in repairs/works coordination or property administration
- Clear, calm and professional telephone manner, including the ability to deal confidently with challenging or upset callers
- Strong organisational and coordination skills
- Excellent attention to detail and accuracy
- Comfortable managing a busy call queue alongside a live list of maintenance jobs
- Ability to multitask and work accurately and effectively under pressure
- Experience using housing management, lettings or maintenance systems would be advantageous, including systems such as Active H and Xero, but is not essential
- Ideally based within a 45-minute commute of the Ilford office
What the Company Offers
- 20 days' annual leave plus bank holidays, rising to 25 days with service
- Paid day off for your birthday
- 4% employer pension contribution
- Private Healthcare and Employee Assistance Programme after probation
- £500 employee referral bonus
- Funded training and CPD
- Clear progression opportunities into Senior Administrator and Team Leader roles
Salary: £28,000 to £32,000 dependant on experience
Hours: Monday to Friday 9:00am - 5:30pm
Office Based
Property Administrator employer: Dove & Hawk, incorporated
Join a leading property company in the heart of Canary Wharf, where you will thrive in a dynamic and supportive work culture that values collaboration and innovation. With a focus on employee growth, this role offers a unique opportunity to engage with a diverse portfolio while enjoying a hybrid working model that promotes work-life balance. Benefit from competitive remuneration and the chance to make a meaningful impact in the commercial real estate sector during your 12-month contract.
StudySmarter Expert Advice🤫
We think this is how you could land Property Administrator
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk, incorporated.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk, incorporated? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk, incorporated's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Administrator
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Administrator role at Dove & Hawk, incorporated, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk, incorporated
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk, incorporated operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk, incorporated. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk, incorporated.
