11188 – Head of Maintenance
Key Responsibilities:
- Oversee day-to-day operations: scheduling, workforce allocation, job costing and quality control for domestic properties, multi-unit residential blocks and commercial premises.
- Lead, recruit, train, and mentor technicians, supervisors/Team leaders and office staff with skills across common residential trades (electrical, plumbing, heating) and commercial/building services (HVAC, plant, access systems).
- Ensure health & safety compliance, risk assessments and regulatory adherence for residential occupants and commercial sites (including contractor management and permit-to-work where applicable).
- Manage client relationships, contracts, service-level agreements and escalation handling for landlord’s companies.
- Drive business development: bids, proposals, pricing strategy and partnerships tailored to small-scale residential jobs and larger commercial contracts.
- Control P&L: monitor revenue, margins, expenses, procurement and inventory across differing contract models (rate-card, planned maintenance, reactive callouts, long-term service agreements).
- Ensure compliance of selective licensing, deal with council mediation request and requirements control.
- Implement and maintain maintenance management systems (CMMS), reporting and continuous-improvement processes suitable for mixed-portfolio delivery. Currently Joblogic.
- Coordinate emergency response and major project delivery across both single-property and multi-use sites.
- Oversee out of hours emergency 24/7 control. Produce regular maintenance reports for owners.
Skills and experience
- Proven senior leadership experience (7+ years) in maintenance, facilities management, building services, property services or a related trade environment.
- Track record of managing multi-site operations, mixed residential/commercial portfolios and P&L responsibility.
- Experience with CMMS, scheduling software and Microsoft 365/Google Workspace.
- Strong knowledge of H&S regulations (e.g., UK HSE/PUWER/Lifting regs, gas and electrical safety where applicable) and compliance requirements for both residential and commercial settings.
- Experience with contract management, tendering and client relationship.
- Excellent leadership, people management and coaching skills across field and office teams.
- Strong commercial acumen, budgeting and financial analysis ability for both small reactive jobs and large recurring contracts.
- Problem-solving and decision-making under pressure in both household emergency contexts and commercial operational disruptions.
- Excellent communication and negotiation skills with residents, tenants, landlords.
- Organised, results-driven, able to prioritise competing demands across reactive, planned and project work.
- Technical understanding of common trades (electrical, plumbing, HVAC, carpentry) and building systems in residential and commercial contexts.
- Degree / Diploma in engineering or related field
- Driving Licence and trade qualifications
- IOSH Minimum, NEBOSH Preferred.
- Organising overseeing the cleaners and the Security procedures, Rota’s and invoicing.
Hours and Package
- Full-time office/site based, mix of office and on-site work across residential properties and commercial sites; occasional out-of-hours/onsite emergency response. Greater London and Essex, and occasionally Liverpool and Manchester.
- Overtime and weekend work may be required.
- £70,000 – £80,000 DOE
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Head of Maintenance employer: Dove & Hawk, incorporated
Join a leading property company in the heart of Canary Wharf, where you will thrive in a dynamic and supportive work culture that values collaboration and innovation. With a focus on employee growth, this role offers a unique opportunity to engage with a diverse portfolio while enjoying a hybrid working model that promotes work-life balance. Benefit from competitive remuneration and the chance to make a meaningful impact in the commercial real estate sector during your 12-month contract.
