At a Glance
- Tasks: Lead and manage facilities and maintenance services across diverse properties.
- Company: Dynamic company focused on delivering high-quality service in property management.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Opportunity for hands-on leadership in a fast-paced, rewarding environment.
- Why this job: Make a real impact by ensuring properties are safe, compliant, and well-maintained.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
FM Service Delivery Manager
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.
Salary: £50,000 - £60,000 DOE
Location: Hertfordshire
Our client is looking for an experienced FM Service Delivery Manager to take responsibility for the effective delivery of facilities and maintenance services across a diverse residential and commercial property portfolio.
This is a hands-on operational leadership role, managing an in-house maintenance team alongside external contractors and service partners.
You will ensure planned, reactive and preventative maintenance is delivered safely, efficiently and to a consistently high standard, while maintaining strong compliance, customer service and operational performance.
As FM Service Delivery Manager, you will
- Lead, coach and develop an in-house facilities and maintenance team.
- Take responsibility for the day-to-day delivery of FM and maintenance services across multiple properties.
- Plan and prioritise planned, reactive and preventative maintenance activities.
- Manage external contractors and service providers, ensuring works are delivered on time, to specification and within agreed SLAs.
- Monitor KPIs, SLAs and service performance, identifying areas for improvement.
- Carry out site visits, service audits and quality inspections to maintain high standards.
- Ensure properties remain safe, compliant, operational and fit for occupation.
- Manage FM and maintenance budgets, monitor expenditure and identify cost-saving opportunities.
- Ensure statutory compliance, Health & Safety requirements and maintenance standards are consistently met.
- Maintain accurate records and oversee the effective use of CAFM/property management systems.
- Develop and improve FM processes, procedures and service standards.
- Drive continuous improvement across service quality, efficiency and customer satisfaction.
- Work closely with Operations, Finance and Customer Service teams to support wider business objectives.
- Provide hands-on operational support and manage escalated maintenance or service issues when required. xgikmsk
About You
You'll be organised, commercially aware and customer-focused, with the ability to manage competing priorities across multiple sites.
You'll also be confident using KPIs and operat...
FM Service Delivery Manager in Welwyn Garden City employer: Dove & Hawk Careers
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