At a Glance
- Tasks: Manage resident services and create a vibrant community atmosphere.
- Company: Leading global real estate agency with a focus on customer experience.
- Benefits: Competitive salary, full-time hours, and opportunities for personal growth.
- Other info: Exciting role with excellent career progression in property management.
- Why this job: Join a dynamic team and make a real difference in residents' lives.
- Qualifications: Strong customer service skills and a passion for community engagement.
The predicted salary is between 35000 - 35000 £ per year.
Senior Resident Experience Assistant - Perivale, West London - £35,000 per annum
My client, a globally established and leading real estate agency, is currently seeking a Senior Resident Experience Assistant to join their exciting new-build Build-to-Rent development in Perivale, West London, comprising 279 apartments.
You will be responsible for providing on-site property management services and delivering a first-class customer experience.
Working closely with the General Manager and wider team, you will oversee front-of-house services, administration, compliance, resident events and community engagement, ensuring residents remain at the heart of everything you do.
The successful candidate will have a strong customer service background, ideally within the property or hospitality industry, alongside excellent organisational and communication skills.
You will be an outgoing, approachable and proactive individual with the ability to take initiative, think on your feet and help create a thriving residential community.
Responsibilities
- Assist the General Manager with the day-to-day management of resident services, ensuring processes are efficiently managed and exceptional customer service is consistently delivered.
- Act as a first point of contact for all residents and visitors, working alongside the Resident Experience Assistants.
- Assist with the planning and delivery of resident events and community-building initiatives.
- Carry out quality control checks of amenity spaces and apartments, ensuring they are maintained and presented to a high standard.
- Organise and host monthly resident events, initiatives and quarterly meet-and-greets to enhance the community feel of the development.
- Engage with residents and facilitate resident-led events.
- Manage amenity space bookings and hiring.
- Respond to rental enquiries, arrange and conduct property tours and viewings, and agree offers.
- Complete applicant vetting Senior Resident Experience Assistant
- Ensure marketing portals and property listings remain accurate and up to date.
- Organise and coordinate tenant services delivered by third-party providers and in-house teams.
- Maintain effective resident communications across various channels, including social media.
- Source exclusive offers and discounts for residents through local businesses.
- Develop a strong community atmosphere through effective communication, events and innovative initiatives.
- Act as the first point of contact for residents reporting maintenance issues.
- Coordinate contractor appointments, including third-party contractors, in-house teams and defect warranty repairs, ensuring issues are logged and service levels are met.
- Organise minor works between tenancies to maintain the high-quality presentation of apartments.
- Complete check-in and check-out reports and determine deposit returns.
- Carry out mid-term property inspections.
- Manage arrears chasing and reporting.
- Work closely with the Maintenance Operative to ensure all statutory health and safety requirements are met across the development.
Skills and Experience Required
- Strong customer service ethic, ideally with experience in property, residential lettings or hospitality.
- A positive, proactive and can-do attitude.
- A practical, common-sense approach with the ability to make considered decisions.
- An outgoing, warm and friendly personality, with a passion for resident engagement and community building.
- Excellent organisational skills, attention to detail and a tenacious approach.
- Strong written and verbal communication skills, with excellent professional etiquette.
- Good IT skills and confidence using social media.
- The ability to work effectively as part of a team and support the General Manager.
- Experience conducting property viewings would be advantageous.
Working Hours
Full-time, 40 hours per week, Monday to Friday, 9:00am to 5:30pm
Salary
£35,000 per annum
For more information, please contact Megan on the Business Support desk.
Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers.
By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk. co. uk
Senior Resident Experience Assistant in London employer: Dove & Hawk Careers
As a leading housing provider, our client offers a dynamic work environment where teamwork and collaboration are at the forefront. Employees benefit from comprehensive training and continuous professional development opportunities, fostering personal growth and career advancement. With a strong commitment to high service standards and community engagement, this role not only provides meaningful work but also the chance to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Resident Experience Assistant in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Dove & Hawk Careers.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Dove & Hawk Careers? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Dove & Hawk Careers's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Senior Resident Experience Assistant in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Senior Resident Experience Assistant role at Dove & Hawk Careers, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Dove & Hawk Careers
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Dove & Hawk Careers operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Dove & Hawk Careers. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Dove & Hawk Careers.
