FM Service Delivery Manager
Salary: £50,000 - £60,000 DOE
Location: Hertfordshire
Our client is looking for an experienced FM Service Delivery Manager to take responsibility for the effective delivery of facilities and maintenance services across a diverse residential and commercial property portfolio.
This is a hands-on operational leadership role, managing an in-house maintenance team alongside external contractors and service partners. You will ensure planned, reactive and preventative maintenance is delivered safely, efficiently and to a consistently high standard, while maintaining strong compliance, customer service and operational performance.
As FM Service Delivery Manager, you will:
- Lead, coach and develop an in-house facilities and maintenance team.
- Take responsibility for the day-to-day delivery of FM and maintenance services across multiple properties.
- Plan and prioritise planned, reactive and preventative maintenance activities.
- Manage external contractors and service providers, ensuring works are delivered on time, to specification and within agreed SLAs.
- Monitor KPIs, SLAs and service performance, identifying areas for improvement.
- Carry out site visits, service audits and quality inspections to maintain high standards.
- Ensure properties remain safe, compliant, operational and fit for occupation.
- Manage FM and maintenance budgets, monitor expenditure and identify cost-saving opportunities.
- Ensure statutory compliance, Health & Safety requirements and maintenance standards are consistently met.
- Maintain accurate records and oversee the effective use of CAFM/property management systems.
- Develop and improve FM processes, procedures and service standards.
- Drive continuous improvement across service quality, efficiency and customer satisfaction.
- Work closely with Operations, Finance and Customer Service teams to support wider business objectives.
- Provide hands-on operational support and manage escalated maintenance or service issues when required.
About You
You'll be organised, commercially aware and customer-focused, with the ability to manage competing priorities across multiple sites. You'll also be confident using KPIs and operational data to drive performance and continuous improvement.
- Minimum 5 years' experience within Facilities Management, Maintenance or FM Service Delivery.
- Proven experience managing in-house teams and external contractors.
- Experience delivering FM and maintenance services across residential, commercial or mixed-use properties.
- Strong knowledge of planned, reactive and preventative maintenance.
- Experience managing SLAs, KPIs, contractor performance and service quality.
- Experience managing operational budgets and controlling costs.
- Good understanding of statutory property compliance and Health & Safety legislation.
- Experience with RAMS and COSHH assessments.
- Strong communication, stakeholder management and problem-solving skills.
- Experience using CAFM, CMMS or property management systems.
- Full UK Driving Licence.
- NEBOSH
The Role
- £50,000 - £60,000 DOE
- Monday - Friday 8 - 5
- Hertfordshire
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FM Service Delivery Manager employer: Dove & Hawk Careers
As a leading housing provider, our client offers a dynamic work environment where teamwork and collaboration are at the forefront. Employees benefit from comprehensive training and continuous professional development opportunities, fostering personal growth and career advancement. With a strong commitment to high service standards and community engagement, this role not only provides meaningful work but also the chance to make a real difference in people's lives.
