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- Tasks: Lead a team to create exceptional resident experiences in a luxury development.
- Company: Join a leading global Real Estate consultancy with a focus on community building.
- Benefits: Competitive salary, bonus opportunities, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing resident satisfaction and community connections.
- Qualifications: Management experience in property or luxury residential and strong customer service skills.
The predicted salary is between 40000 - 40000 £ per year.
Are you passionate about delivering exceptional customer experiences and building strong communities? A leading global Real Estate consultancy is looking for a Resident Experience Manager to join the on-site team at a brand-new, luxury Build-to-Rent development in Birmingham. In this key leadership role, you’ll work alongside the General Manager to lead a team and create a first-class resident journey from the moment someone steps through the door until the day they leave.
What you’ll be doing:
- Leading front-of-house operations and delivering outstanding resident service
- Welcoming new residents, managing move-ins/move-outs, and conducting welcome tours
- Handling resident enquiries, feedback, and maintenance requests with a solutions-focused mindset
- Organising engaging resident events and building strong community connections
- Building excellent relationships with contractors, suppliers, and local partners
- Ensuring 100% compliance, brand standards, and smooth day-to-day operations
- Driving additional resident perks, discounts, and revenue opportunities
- Supporting the team to maximise resident satisfaction and Net Operating Income
What we’re looking for:
- Previous management experience in property or luxury residential (ideally)
- Strong customer service ethos with a genuine passion for people
- Ability to think on your feet and make smart decisions
- Excellent communication skills (written and verbal)
Resident Experience Manager employer: Dove & Hawk
Contact Detail:
Dove & Hawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property and real estate sectors, especially those who work in Build-to-Rent. Attend local events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for customer service and community building shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like the one offering the Resident Experience Manager role. Express your interest and ask about potential opportunities.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for jobs that match your skills. Plus, it shows you’re serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Resident Experience Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for delivering exceptional customer experiences shine through. We want to see how much you care about creating strong communities and making a difference in residents' lives.
Tailor Your CV: Make sure your CV is tailored to the Resident Experience Manager role. Highlight your previous management experience in property or luxury residential, and don’t forget to showcase your strong customer service ethos!
Be Solutions-Focused: In your cover letter, mention specific examples of how you've handled resident enquiries or feedback in the past. We love a solutions-focused mindset, so show us how you think on your feet and make smart decisions.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Dove & Hawk
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their values, mission, and the specific Build-to-Rent development in Birmingham. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Resident Experience Manager, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for residents or clients. Highlight how you handled difficult situations and turned them into positive outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to think on your feet. Practice responses to potential challenges you might face in the role, such as managing resident complaints or organising community events.
✨Demonstrate Leadership Qualities
Since this role involves leading a team, be ready to discuss your management style and how you motivate others. Share specific instances where you’ve successfully led a team, focusing on how you fostered collaboration and built strong relationships.