At a Glance
- Tasks: Deliver outstanding customer service and organise engaging community events.
- Company: Award-winning real estate company with over 100 years of experience.
- Benefits: Competitive salary, discretionary bonus, and vibrant work environment.
- Other info: Perfect for those who love connecting with people and fostering community.
- Why this job: Join a dynamic team and make a real impact in residents' lives.
- Qualifications: Strong customer service skills and a friendly, proactive attitude.
The predicted salary is between 31500 - 38500 £ per year.
My client, an award-winning real estate company that has been running for over 100 years, is looking for a Resident Experience Assistant to join their personable team in South London, assisting on a PRS estate of around 250+ units. This pivotal role offers the opportunity to foster strong resident relationships, orchestrate engaging events, manage social media, and ensure an exceptional living experience for the onsite residents.
Key Responsibilities:
- Deliver outstanding customer service to residents and visitors, acting as the first point of contact.
- Organise and host monthly resident events and initiatives to foster community engagement.
- Facilitate resident-led events and quarterly meet-and-greets to strengthen community bonds.
- Manage social media channels, creating engaging and relevant content for residents.
- Oversee amenity space bookings and coordinate tenant services through third-party providers and in-house teams.
- Maintain up-to-date communication via various channels, including social media, newsletters, and notices.
- Source and negotiate special offers and discounts from local businesses for residents.
- Cultivate a community atmosphere through effective communication, events, and innovative engagement strategies.
- Collaborate with property management and leasing teams to support tenant inquiries and assist with pre- and post-tenancy processes.
- Support tenancy administration and property management teams as required.
- Ensure health & safety statutory requirements are met across the development, working alongside the wider team.
- Manage contractor sign-in/out procedures and handle key management.
- Prepare welcome goodie bags for new tenants to ensure a warm introduction.
- Check keys received from tenants returning to vacate.
- Monitor, manage, and distribute emails from the site inbox.
- Perform additional duties as reasonably required to support resident engagement and operational efficiency.
Skills, Knowledge, and Experience:
- Strong customer service background and ethic.
- Positive, proactive, and friendly personality.
- Good common-sense approach and decision-making skills.
- Outgoing and personable demeanour.
- Highly organized, meticulous, and persistent.
- Excellent written and verbal communication skills.
- IT literate and social media savvy.
- Experience in event management is advantageous.
- Ability to think on their feet and handle multiple tasks effectively.
Working Hours: 8.00am – 4.30pm Monday to Friday
Salary: £30,000 + 10% discretionary annual bonus
Resident Experience Assistant employer: Dove & Hawk
Join a prestigious global real estate firm in South East London as a Temporary Assistant Property Manager, where you will thrive in a professional and resident-focused environment. Enjoy a supportive work culture that prioritises employee growth and development, alongside competitive pay and the opportunity to gain valuable experience in property management. This role offers a unique chance to engage with a diverse community while contributing to the smooth operation of the estate.
